Customer Support Stories - Page 32

Global Stories

Customer Support stories

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024

Clean technologies

BlackLine wins 2024 Tech Cares & Buyer's Choice awards

BlackLine has been honoured with the 2024 'Tech Cares' and 'Buyer's Choice' awards from TrustRadius, recognising its impact on digital finance transformation.

By Imee Dequito • 2 min read • Wed, 30th Oct 2024

Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024

Digital Transformation

SER named leader in IDC assessment for content services

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.

By Sean Mitchell • 3 min read • Wed, 23rd Oct 2024

Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024

Surveillance

Exclusive: Alcatel-Lucent Enterprise expands into critical networks

Alcatel-Lucent Enterprise is expanding its secure communication solutions for mission-critical sectors across Australia, New Zealand, and Fiji.

By Melania Watson • 5 min read • Wed, 16th Oct 2024

Unified Communications

Teleperformance opens new multilingual hub in Bali

Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.

By Sean Mitchell • 2 min read • Fri, 11th Oct 2024

Application Security

Appdome named mobile security leader in five categories

Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.

By Catherine Knowles • 2 min read • Wed, 9th Oct 2024

Advanced Persistent Threat Protection

NinjaOne offers free tools to MSPs amid market pressures

NinjaOne has unveiled free tools for managed service providers, including Warranty Tracking and Documentation, to empower them amid market challenges.

By Kaleah Salmon • 3 min read • Thu, 19th Sep 2024

Enterprise Resource Planning

Why selecting a reliable cloud ERP vendor is as important as its features

Choosing the right cloud ERP vendor is crucial; their reliability can significantly impact your long-term success, not just the software's features.

By Annexa • 4 min read • Tue, 17th Sep 2024

EduTech

Salesforce introduces Industries AI to revolutionise sectors

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

By Shannon Williams • 4 min read • Thu, 12th Sep 2024

Health Technologies

Oracle Database@Azure launched in Australian market

Oracle and Microsoft launch Oracle Database@Azure in Australia's Azure East region, meeting rising demand for scalable, secure database solutions alongside strong local adoption.

By Sean Mitchell • 3 min read • Thu, 12th Sep 2024

Marketing Technologies

Loop launches customisable order tracking to boost shopper engagement

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024

Cloud Access Security Broker

Westcon-Comstor expands Broadcom partnership in APAC region

Westcon-Comstor has been named an inaugural Catalyst Partner under Broadcom's Enterprise Security Group, securing sole APAC distribution rights for Symantec and Carbon Black.

By Catherine Knowles • 3 min read • Mon, 9th Sep 2024

Stories from Other Regions

Customer Support stories

Risk & Compliance

Ripjar appoints new CEO amid significant investment boost

Ripjar has secured a majority growth investment from Long Ridge Equity Partners, appointing Tom Obermaier as its new CEO to enhance global operations.

By Imee Dequito • 3 min read • Tue, 5th Nov 2024

Supply Chain

AI drives Tea Industries' success in Australian market

Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.

By Melania Watson • 3 min read • Tue, 5th Nov 2024

Artificial Intelligence

UK SMEs split on AI versus human input in finance management

UK SMEs are divided on using AI versus human expertise in finance, with a significant number embracing tech while valuing human input for complex tasks.

By Kaleah Salmon • 2 min read • Tue, 5th Nov 2024

Software-as-a-Service

Shopline introduces a new B2B commerce solution for brands

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

By Kaleah Salmon • 2 min read • Tue, 8th Oct 2024

Human Capital Management

Fergus & Smartly partner to simplify NZ trades' payroll

Fergus joins forces with Smartly to offer New Zealand tradespeople seamless payroll solutions at no extra cost, easing administrative work and enhancing workflow efficiency.

By Sean Mitchell • 2 min read • Thu, 12th Sep 2024

EduTech

LearnUpon launches LearnUpon Anywhere to boost customer education

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024