AI to wipe out 49% of customer service jobs by 2030
24 minutes agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
American stories
T-Mobile deploys FICO platform for zero-downtime onboarding
Zero outages now support more than 1 million monthly credit checks as T-Mobile prepares to expand home broadband and connected devices.
Permiso launches AI agent security tools with Autodesk
Autodesk is among early users as the new controls aim to give security teams runtime visibility into unapproved AI agents and their actions.
RL Jones partners with Amberd.ai on tariff refunds
The rollout aims to cut missed claims and speed filing as customs brokers juggle tariff data, deadlines and border delays across the US-Mexico corridor.
Nordian signs Starlink deal for factory-fit satellite links
Factory-floor installation could cut integration costs for remote machinery, as Nordian adds Starlink links for agriculture, transport and mining.
Secureframe summit puts CMMC & AI at federal focus
Federal contractors face rising scrutiny as speakers warned CMMC and AI are becoming central to procurement, resilience and national security.
meshIQ adds agentic AI & petabyte telemetry support
Enterprises could cut outages and speed troubleshooting as the update unifies middleware monitoring and analyses petabyte-scale telemetry.
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The award underscores growing demand for cloud tools that can unify fragmented logistics data and improve forecasting, inventory control and transport planning.
Google overhauls Search with new AI-powered interface
Search is becoming more task-focused as Google rolls out AI tools that can track topics, book services and use personal data.
Google unveils Gemini AI push across Search & apps
Search users will get background AI agents and custom layouts as Google broadens Gemini across its apps, YouTube and Workspace.
WiseTech joins DCSA+ to bolster container shipping standards
Wider adoption of shipping data standards could speed cargo handovers, as one of logistics' biggest software suppliers joins the DCSA+ partner programme.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
Reviewer
With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
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