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Customer Support Stories - Page 31

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Customer Support stories

Cloudera unveils no-code AI chatbot solution for business
Hybrid Cloud

Cloudera unveils no-code AI chatbot solution for business

Cloudera has unveiled its no-code RAG Studio, enabling firms to swiftly deploy custom AI chatbots that leverage real-time enterprise data for improved efficiency.

By Melania Watson • 3 min read • Wed, 11th Dec 2024
LearnUpon appoints Fiona Sweeney as APAC Director
EduTech

LearnUpon appoints Fiona Sweeney as APAC Director

LearnUpon has appointed Fiona Sweeney as the new Director for the Asia-Pacific region, underscoring its commitment to enhancing market presence in Australia.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
Rubrik launches Annapurna to boost AI on Amazon Bedrock
Hyperscale

Rubrik launches Annapurna to boost AI on Amazon Bedrock

Rubrik has unveiled Annapurna, a new API service aimed at helping organisations build secure generative AI applications on Amazon Bedrock.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
Asana partners with Datacom to boost ANZ enterprise solutions
EduTech

Asana partners with Datacom to boost ANZ enterprise solutions

Asana has partnered with Datacom to enhance enterprise solutions in Australia and New Zealand, boosting efficiency and transparency for customers.

By Kaleah Salmon • 2 min read • Tue, 26th Nov 2024
Kacific unveils SatPack for remote satellite internet access
Unified Communications

Kacific unveils SatPack for remote satellite internet access

Kacific Broadband Satellites Group has launched SatPack, a portable satellite internet solution designed to provide connectivity in remote Asia-Pacific regions.

By Sean Mitchell • 3 min read • Tue, 26th Nov 2024
CYFOX & Simplicity One partner for SMB cybersecurity
Cybersecurity

CYFOX & Simplicity One partner for SMB cybersecurity

CYFOX Security and Simplicity One have partnered to provide affordable cybersecurity solutions for small and medium-sized businesses in Australia and New Zealand.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
ArrowSphere AI platform boosts partner cloud strategies
Digital Transformation

ArrowSphere AI platform boosts partner cloud strategies

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
TeamViewer brings AI support enhancements to Microsoft Teams
Unified Communications

TeamViewer brings AI support enhancements to Microsoft Teams

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Wildix launches Sales Elevate Lab for UC&C sales skills
Unified Communications

Wildix launches Sales Elevate Lab for UC&C sales skills

Wildix has launched Sales Elevate Lab, a training programme aimed at equipping sales teams to navigate the complex Unified Communications and Collaboration landscape.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
Exclusive: Zoho's AI Director discusses right-sizing AI for business needs
Digital Transformation

Exclusive: Zoho's AI Director discusses right-sizing AI for business needs

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

By Melania Watson • 5 min read • Fri, 15th Nov 2024
Snom appoints Fabio Albanini as VP of Global Sales
Unified Communications

Snom appoints Fabio Albanini as VP of Global Sales

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

By Imee Dequito • 2 min read • Thu, 14th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024

Stories from Other Regions

Customer Support stories

Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency
Software-as-a-Service

Exclusive: Smartsheet's Miya McClain discusses expanding enterprise efficiency

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

By Melania Watson • 6 min read • Fri, 22nd Nov 2024
High payment security fears lead UK customers to abandon carts
Customer Experience

High payment security fears lead UK customers to abandon carts

Nearly half of UK shoppers abandon online purchases over payment security fears, according to new research ahead of the Black Friday shopping event.

By Shannon Williams • 2 min read • Fri, 22nd Nov 2024
Salesforce event in Auckland highlights AI transformation
Customer Experience

Salesforce event in Auckland highlights AI transformation

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Salesforce & Warrix enhance collaboration using Slack
Digital Transformation

Salesforce & Warrix enhance collaboration using Slack

Salesforce and Thai sportswear firm Warrix have teamed up to streamline communication and processes using Slack, enhancing collaboration and efficiency.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Salesforce showcases autonomous AI agents in Auckland event
Digital Transformation

Salesforce showcases autonomous AI agents in Auckland event

At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
AI chatbots in Australia need human touch for empathy
Customer Experience

AI chatbots in Australia need human touch for empathy

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024