eCommerceNews US - Technology news for digital commerce decision-makers
United States

Customer Support Stories - Page 29

Global Stories

Customer Support stories

Customer support leads global adoption of enterprise generative AI
Digital Transformation

Customer support leads global adoption of enterprise generative AI

IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.

By Sean Mitchell • 3 min read • Wed, 30th Apr 2025
Exclusive: NetSuite customers take to the stage to discuss game-changing impact
Unified Communications

Exclusive: NetSuite customers take to the stage to discuss game-changing impact

At the SuiteConnect event, CFOs highlighted how NetSuite has revolutionised their operations, transforming chaos into streamlined efficiency and strategic insight.

By Melania Watson • 5 min read • Fri, 4th Apr 2025
TP report shows Gen Z prefer interactive communication
Customer Experience

TP report shows Gen Z prefer interactive communication

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
Report highlights AI's rise & challenges in manufacturing
EduTech

Report highlights AI's rise & challenges in manufacturing

TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.

By Sean Mitchell • 3 min read • Thu, 3rd Apr 2025
Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Digital Transformation

Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management

Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.

By Melania Watson • 4 min read • Tue, 25th Mar 2025
Transforming retail; What to consider before deploying AI agents
Customer Experience

Transforming retail; What to consider before deploying AI agents

The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.

By Nicola Kinsella • 5 min read • Mon, 24th Mar 2025
Exclusive: How ISMS.online is helping businesses tackle compliance challenges
Supply Chain

Exclusive: How ISMS.online is helping businesses tackle compliance challenges

ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.

By Melania Watson • 5 min read • Sat, 22nd Mar 2025
Smartvisit app to redefine visitor engagement in tourism
Digital Transformation

Smartvisit app to redefine visitor engagement in tourism

Smartvisit is set to launch its innovative app designed to transform tourism engagement, enhancing visitor experiences and boosting revenues for operators.

By Catherine Knowles • 2 min read • Thu, 20th Mar 2025
BitTitan expands global operations & MigrationWiz tools
Digital Transformation

BitTitan expands global operations & MigrationWiz tools

BitTitan is ramping up global operations, enhancing its MigrationWiz capabilities and expanding its sales team to better support cloud migrations.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025
ANZ executives focus on agentic AI to boost productivity
Customer Experience

ANZ executives focus on agentic AI to boost productivity

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

By Sean Mitchell • 3 min read • Thu, 27th Feb 2025

Stories from Other Regions

Customer Support stories

Superloop Partner Program aims to boost IT channel engagement
Unified Communications

Superloop Partner Program aims to boost IT channel engagement

Superloop has unveiled its Partner Program, offering IT channel companies new tools via the Krypton portal to boost benefits and competitiveness.

By Melania Watson • 3 min read • Tue, 29th Apr 2025
UK lags in workplace AI adoption, survey reveals disparity
Generative AI

UK lags in workplace AI adoption, survey reveals disparity

A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.

By Shannon Williams • 4 min read • Fri, 18th Apr 2025
Menulog launches AI Assistant to simplify food ordering
Artificial Intelligence

Menulog launches AI Assistant to simplify food ordering

Menulog has launched an AI Assistant in Australia to personalise food orders, recommend meals, and simplify dining choices via chat.

By Kaleah Salmon • 3 min read • Thu, 17th Apr 2025
UK businesses lead in AI adoption, outpacing global peers
Digital Transformation

UK businesses lead in AI adoption, outpacing global peers

New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.

By Melania Watson • 3 min read • Wed, 16th Apr 2025
HubSpot unveils AI tools to boost UK team productivity
Software-as-a-Service

HubSpot unveils AI tools to boost UK team productivity

HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
Servers Australia partners with NetApp for sovereign cloud
Storage

Servers Australia partners with NetApp for sovereign cloud

Servers Australia has partnered with NetApp to enhance its sovereign cloud services, targeting the rising demand for secure, high-performance IT solutions in Australia.

By Catherine Knowles • 3 min read • Thu, 3rd Apr 2025
Forterro partners with AWS to enhance cloud ERP solutions
Platform-as-a-Service

Forterro partners with AWS to enhance cloud ERP solutions

European software provider Forterro has partnered with Amazon Web Services to enhance its cloud ERP solutions, responding to growing demand among midmarket clients.

By Catherine Knowles • 3 min read • Fri, 21st Mar 2025
ANNA Money launches AI tax tool for sole traders and limited companies
Payment Technologies

ANNA Money launches AI tax tool for sole traders and limited companies

ANNA Money has launched its new AI-powered tax solution +Taxes, targeting sole traders and limited companies, attracting hundreds of sign-ups in just two weeks.

By Catherine Knowles • 3 min read • Fri, 21st Mar 2025