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Customer Support Stories - Page 27

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Customer Support stories

AI agents revolutionise business & cybersecurity with automation
Advanced Persistent Threat Protection

AI agents revolutionise business & cybersecurity with automation

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

By Sean Mitchell • 5 min read • Tue, 1st Jul 2025
Scribenote launches free AI scribe to fight vet burnout
Artificial Intelligence

Scribenote launches free AI scribe to fight vet burnout

Scribenote launches a free AI scribe service to ease vet burnout by automating medical records, helping clinics save time on admin and focus on care.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025
The end of standalone CDPs?
Enterprise Content Management

The end of standalone CDPs?

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.

By Robin Grochol • 3 min read • Mon, 23rd Jun 2025
Safe Software expands to UK & Ireland to boost customer support
Data Analytics

Safe Software expands to UK & Ireland to boost customer support

Safe Software expands to the UK and Ireland, opening new centres to enhance European customer support and target USD $250m revenue by 2028.

By Sean Mitchell • 3 min read • Fri, 20th Jun 2025
NiCE launches CXone Mpower Agents to automate customer service
Unified Communications

NiCE launches CXone Mpower Agents to automate customer service

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025
Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level
Digital Transformation

Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level

Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.

By Melania Watson • 4 min read • Tue, 17th Jun 2025
AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
Skillsoft & Salesforce launch AI learning for support teams
Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025
AI boosts customer service happiness as global wellbeing falls
Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Stories from Other Regions

Customer Support stories

Optus slashes Business nbn prices & adds new bundle offers
Small Business

Optus slashes Business nbn prices & adds new bundle offers

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

By Melania Watson • 4 min read • Mon, 7th Jul 2025
What the Qantas breach is teaching us about crisis management
Unified Communications

What the Qantas breach is teaching us about crisis management

Qantas confirms data breach affecting six million customers, raising concerns over cybersecurity in aviation and prompting urgent crisis response measures.

By Sean Mitchell • 4 min read • Wed, 2nd Jul 2025
Agentic AI drives productivity & innovation across Australia
Digital Transformation

Agentic AI drives productivity & innovation across Australia

Agentic AI is boosting productivity and innovation across Australia, helping firms tackle skills shortages and accelerate development in multiple sectors.

By Kaleah Salmon • 4 min read • Thu, 26th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Majority of Britons back fines for long customer call waits
Customer Experience

Majority of Britons back fines for long customer call waits

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

By Kaleah Salmon • 3 min read • Fri, 20th Jun 2025
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025
Australian consumers wary as AI delivers business benefits
Digital Transformation

Australian consumers wary as AI delivers business benefits

Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.

By Melvin Hipolito • 4 min read • Tue, 17th Jun 2025
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025