eCommerceNews US - Technology news for digital commerce decision-makers
United States

Customer Support Stories - Page 30

American Stories

Customer Support stories

Global Stories

Customer Support stories

Kore.ai launches AI platform for enterprise workflow automation
Artificial Intelligence

Kore.ai launches AI platform for enterprise workflow automation

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

By Sean Mitchell • 3 min read • Mon, 24th Feb 2025
Exclusive: How Constant Contact is empowering small businesses
Customer Experience

Exclusive: How Constant Contact is empowering small businesses

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

By Melania Watson • 4 min read • Thu, 20th Feb 2025
Snowflake unveils Cortex Agents for data integration ease
Marketing Technologies

Snowflake unveils Cortex Agents for data integration ease

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

By Melania Watson • 3 min read • Thu, 13th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Zoho unveils advanced AI agents to boost productivity
Customer Experience

Zoho unveils advanced AI agents to boost productivity

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

By Sean Mitchell • 3 min read • Wed, 5th Feb 2025
iplicit secures GBP £25 million for UK market expansion
Software-as-a-Service

iplicit secures GBP £25 million for UK market expansion

iplicit, a cloud accounting platform for the UK mid-market, has secured GBP £25 million in funding from One Peak to fuel its growth and product development.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Applied Labs secures USD $4.2 million to boost AI solutions
Data Analytics

Applied Labs secures USD $4.2 million to boost AI solutions

Applied Labs has secured USD $4.2 million in funding to enhance AI solutions, aiming to improve business operations and customer support reliability.

By Melania Watson • 4 min read • Tue, 28th Jan 2025
Alibaba Cloud leads 2024 Magic Quadrant for 5th year
Encryption

Alibaba Cloud leads 2024 Magic Quadrant for 5th year

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
Sysdig earns top accolade in Gartner customer choice 2024
Virtualisation

Sysdig earns top accolade in Gartner customer choice 2024

Sysdig has achieved the Customers' Choice accolade in Gartner's 2024 report for Cloud-Native Application Protection Platforms, scoring a perfect 5 for Support Experience.

By Sean Mitchell • 4 min read • Wed, 8th Jan 2025
Alienware reintroduces Area-51 desktop & laptop series
Gaming

Alienware reintroduces Area-51 desktop & laptop series

Alienware revives its iconic Area-51 line with new desktops and laptops, showcasing advanced NVIDIA technology for top-tier gaming performance.

By Sean Mitchell • 3 min read • Tue, 7th Jan 2025
Tray.ai unveils Merlin Agent Builder for AI deployment
Software-as-a-Service

Tray.ai unveils Merlin Agent Builder for AI deployment

Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Cloudera unveils RAG Studio for AI without coding skills
Unified Communications

Cloudera unveils RAG Studio for AI without coding skills

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024

Stories from Other Regions

Customer Support stories

Tom Suter joins PAYSTRAX as UK regional sales director
Fintech

Tom Suter joins PAYSTRAX as UK regional sales director

PAYSTRAX has appointed Tom Suter as Regional Sales Director for the UK, aiming to boost its expansion across the UK and European markets.

By Kaleah Salmon • 2 min read • Mon, 10th Feb 2025
Iplicit secures GBP £25M for cloud accounting expansion
Software-as-a-Service

Iplicit secures GBP £25M for cloud accounting expansion

Accounting software provider iplicit has secured a GBP £25 million investment from One Peak, aiming to enhance its cloud-based solutions for UK businesses.

By Catherine Knowles • 3 min read • Thu, 30th Jan 2025
Your.Cloud acquires HDUK to expand UK market presence
Data Protection

Your.Cloud acquires HDUK to expand UK market presence

Your.Cloud has acquired HDUK, a UK-managed service provider in accountancy, as it aims to broaden its footprint in the European market.

By Kaleah Salmon • 3 min read • Wed, 8th Jan 2025
Australians increasingly turn to AI chatbots for holiday shopping
Customer Relationship Management

Australians increasingly turn to AI chatbots for holiday shopping

A new study reveals that nearly a third of Australian shoppers are embracing AI chatbots for holiday shopping, marking a shift in consumer behaviour.

By Teleperformance • 4 min read • Wed, 18th Dec 2024