Customer service Stories - Page 63

Global Stories

Customer service stories

Unified Communications

Conversational AI expected to transform banking sector, claims Amelia survey

Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023

Data Analytics

How AI is reshaping global transport and fleet insurance

AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.

By Tom Raynel • 3 min read • Fri, 13th Oct 2023

Enterprise Content Management

OneSpan named a leader in eSignature software vendors by IDC

OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.

By Gaurav Sharma • 3 min read • Fri, 13th Oct 2023

Customer Experience

Clear-Com appoints Paul Morini as Southeast Regional Sales Manager

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

By Imee Dequito • 2 min read • Fri, 13th Oct 2023

Fintech

Xero integrates GenAI for quicker, precise customer support

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023

Unified Communications

Enhancing inbuilding coverage for seamless retail transactions

Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.

By Staff Writer • 2 min read • Thu, 12th Oct 2023

Customer Experience

Survey says 75% of retail leaders to boost post-purchase experience

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

By Tom Raynel • 2 min read • Tue, 10th Oct 2023

Cybersecurity

James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ

Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.

By Imee Dequito • 3 min read • Mon, 9th Oct 2023

Supply Chain

Colby Derrimut wins Dematic's Distributor of the Year 2022 Award

Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.

By Sean Mitchell • 2 min read • Thu, 28th Sep 2023

Unified Communications

Oracle boosts customer experience with generative AI in Cloud CX platform

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

By Sean Mitchell • 3 min read • Wed, 20th Sep 2023

Identity and Access Management

BeyondTrust achieves customer security certification

BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.

By Catherine Knowles • 3 min read • Fri, 15th Sep 2023

Clean technologies

Lenovo starts reduced carbon transport service for sustainability

The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.

By Gaurav Sharma • 3 min read • Wed, 6th Sep 2023

Unified Communications

BotPenguin unveils advanced AI chatbots for better experience

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

By Gaurav Sharma • 3 min read • Thu, 31st Aug 2023

Unified Communications

Channel selection: Essential for a successful customer experience strategy

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

By Rod Lester • 4 min read • Tue, 29th Aug 2023

Stories from Other Regions

Customer service stories

Data Analytics

Bendigo & Adelaide bank leverages Google Cloud in digital move

Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.

By Sean Mitchell • 3 min read • Fri, 13th Oct 2023

Customer Experience

Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023