Customer service Stories - Page 61

Global Stories

Customer service stories

CommScope completes Home Networks divestiture to Vantiva

CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.

By Sean Mitchell • 3 min read • Wed, 10th Jan 2024

Artificial Intelligence

Calabrio acquires Wysdom to enhance AI & machine learning capabilities

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024

Firewalls

AI set to boost telecom market to $11.29bn by 2030

The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.

By Shannon Williams • 2 min read • Wed, 3rd Jan 2024

Marketing Technologies

Generative AI's rapid adoption set to revolutionise various applications by end 2023

Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023

Unified Communications

Europcar adopts NICE CXone to standardise global customer service

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Cloud Security

Sysdig hires Andy Dobrov to champion customer success & support

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

By Imee Dequito • 2 min read • Wed, 13th Dec 2023

Customer Experience

Generative AI 2024 predictions for the finance industry from SAS experts

SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.

By Sean Mitchell • 3 min read • Wed, 13th Dec 2023

Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023

Data Analytics

Diverge powers 1 million smart energy meters in Australia and New Zealand

Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.

By Catherine Knowles • 3 min read • Thu, 30th Nov 2023

Advanced Persistent Threat Protection

UK businesses regret two-thirds of recent software purchases

New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.

By Shannon Williams • 3 min read • Thu, 30th Nov 2023

Partner Programmes

Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia

Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.

By Imee Dequito • 3 min read • Tue, 28th Nov 2023

Stories from Other Regions

Customer service stories

Digital Entertainment

Hisense reveals innovative 2024 TV lineup with mini-LED technology

Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024

Digital Transformation

UK businesses view high inflation as an uncontrollable issue

Nearly two in five UK businesses see high inflation as a major uncontrollable concern, hindering recovery efforts, with tech investment cutbacks in response, reveals a Zoho study.

By Catherine Knowles • 3 min read • Mon, 8th Jan 2024