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Customer service Stories - Page 60

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Customer service stories

Confronting fears is the first step to enterprise AI adoption
EduTech

Confronting fears is the first step to enterprise AI adoption

IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.

By Lee Ming Kai • 5 min read • Thu, 15th Feb 2024
Utilising AI voice technology to exceed Australian customer demands
Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024
'Medigate by Claroty' clinches Best in KLAS award for fourth year
Cybersecurity

'Medigate by Claroty' clinches Best in KLAS award for fourth year

Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.

By Tom Raynel • 2 min read • Thu, 8th Feb 2024
Freshworks names Abe Smith as Chief of Global Field Operations
Software-as-a-Service

Freshworks names Abe Smith as Chief of Global Field Operations

SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.

By Imee Dequito • 3 min read • Thu, 8th Feb 2024
Tata Consultancy Services seals tech deal with Aviva
Digital Transformation

Tata Consultancy Services seals tech deal with Aviva

TCS has unveiled a 15-year technology partnership with Aviva to manage over 5.5 million life and pensions policies.

By Shannon Williams • 3 min read • Fri, 2nd Feb 2024
ThoughtSpot expands AI capabilities to foster data renaissance
Gaming

ThoughtSpot expands AI capabilities to foster data renaissance

ThoughtSpot enhances its AI functions to spur 'Data Renaissance', placing humans at the core of data-driven decisions, elevating efficiency and innovation.

By Shannon Williams • 3 min read • Fri, 2nd Feb 2024
Twilio honours AI startups pushing innovation in customer engagement
Data Analytics

Twilio honours AI startups pushing innovation in customer engagement

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

By Tom Raynel • 3 min read • Tue, 30th Jan 2024
Data Privacy Day: Zoho highlights the need for more education
EduTech

Data Privacy Day: Zoho highlights the need for more education

Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.

By Tom Raynel • 3 min read • Fri, 26th Jan 2024
Introducing Aidge: Alibaba International's multilingual AI-powered toolkits for SMEs' global growth
Marketing Technologies

Introducing Aidge: Alibaba International's multilingual AI-powered toolkits for SMEs' global growth

Alibaba International pilots 'Aidge', an AI-powered toolkit targeting SMEs' global expansion, tackling challenges of language, marketing costs, and access to talent.

By Sean Mitchell • 3 min read • Tue, 23rd Jan 2024
Corsair unveils A115, their most efficient air cooler yet
Intel

Corsair unveils A115, their most efficient air cooler yet

Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024
Sarah Martin joins Avec as General Manager, ACT
DevOps

Sarah Martin joins Avec as General Manager, ACT

Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.

By Imee Dequito • 2 min read • Thu, 18th Jan 2024
Harnessing AI-Powered Business Intelligence for smarter marketing
Data Analytics

Harnessing AI-Powered Business Intelligence for smarter marketing

Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.

By Hari Valiyath • 3 min read • Mon, 15th Jan 2024

Stories from Other Regions

Customer service stories

Wex Photo Video opens fourteenth UK store in Putney
Customer service

Wex Photo Video opens fourteenth UK store in Putney

Award-winning retailer Wex Photo Video amplifies its UK footprint with a new flagship store in Putney, marking a key move in their ambitious expansion strategy.

By Kaleah Salmon • 3 min read • Tue, 6th Feb 2024
David Jones boosts staff training with YOOBIC app deployment
Digital Transformation

David Jones boosts staff training with YOOBIC app deployment

Australian luxury department store David Jones has implemented the YOOBIC digital workplace app among its employees, receiving the Retail Technology Innovation Hubs 2023 Digital Transformation Project of the Year Award.

By Kaleah Salmon • 3 min read • Thu, 1st Feb 2024
Brits prefer pest infestation over poor customer service, study reveals
Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
Secure I.T. installs modernised generator at BCP Council
DevOps

Secure I.T. installs modernised generator at BCP Council

Secure I.T. Environments modernises BCP Council's IT hub with the installation of an advanced, noise-efficient 200kW generator, complete with staff training and ongoing support.

By Tom Raynel • 2 min read • Tue, 23rd Jan 2024
Allied Banking migrates to cloud with Finastra's next-gen solution
Digital Transformation

Allied Banking migrates to cloud with Finastra's next-gen solution

Allied Banking Corporation in Hong Kong has successfully shifted their core banking operations to Finastra's next-gen cloud solution, enhancing efficiency, reducing costs, and revolutionising reporting capabilities.

By Catherine Knowles • 2 min read • Thu, 18th Jan 2024
Kinetic IT secures major government contract for digital transformation
Network Infrastructure

Kinetic IT secures major government contract for digital transformation

Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024