Chatbots stories - Page 5
Building trust with conversational AI: How to avoid common pitfalls
Thu, 15th May 2025
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digital transformation
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cx
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martech
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.
OpenAI reveals how deep research transforms inquiry
Wed, 14th May 2025
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ai
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software development
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agentic ai
OpenAI's deep research, powered by the o3 model, independently synthesises research, performing in minutes tasks that take humans hours.
Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
Fri, 9th May 2025
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digital transformation
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cx
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martech
OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.
Tray.ai launches ITSM Agent to automate IT support tasks
Mon, 28th Apr 2025
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
Contact centres face challenges with AI in customer care
Wed, 26th Mar 2025
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uc
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cx
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martech
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
AI reshapes banking with Goldman Sachs leading adoption
Mon, 24th Feb 2025
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genai
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ai
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agentic ai
Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.
Unlocking the power of speech to humanise AI-driven customer experiences
Mon, 10th Feb 2025
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
AI integration to redefine Australian business by 2025
Thu, 7th Nov 2024
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cx
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martech
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ai
Zetaris forecasts 2025 as the year of 'Automation of Everything', urging Australian businesses to rethink strategies amid rising geopolitical uncertainties.
Generational divides revealed in Black Friday survey
Thu, 31st Oct 2024
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cx
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martech
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personalisation
Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.
AI adoption grows despite challenges in Australian businesses
Thu, 13th Jun 2024
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edutech
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genai
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ai
A new report by Pegasystems reveals that 96% of Australian businesses are adopting AI, yet only a mere 4% feel adequately prepared for its seamless integration.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Is ChatGPT's use of our personal data even legal?
Tue, 25th Jul 2023
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uc
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data protection
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data privacy
As the field is always evolving, laws and regulations surrounding personal data use in AI are likely to evolve too.
Demand for intelligent virtual assistants spurs conversational AI market
Fri, 2nd Jun 2023
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uc
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martech
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omnichannel
Rising demand for AI-powered customer support services, omnichannel implementation, and lower chatbot development costs is driving market growth.
Artificial intelligence set to revolutionise retail industry
Fri, 28th Apr 2023
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ai
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e-commerce
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healthtech
With eCommerce and AI working together, sellers must plan for the integration of AI with both technology and company strategy in mind.
Cybercriminals increase attacks on vulnerable retailers as global supply chain crisis worsens
Thu, 4th Nov 2021
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uc
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ddos
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digital signage
Cybercriminals are increasing attacks on retailers amid the global supply chain crisis, warns cybersecurity firm Imperva.
IDC: Worldwide spending on AI to double over next four years
Thu, 27th Aug 2020
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uc
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martech
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supply chain
Global spending on artificial intelligence (AI) is set to double by 2024, reaching $110 billion, according to research firm IDC.
Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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crm
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uc
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public cloud
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
AWS and Slack enter strategic partnership
Fri, 5th Jun 2020
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uc
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hyperscale
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public cloud
Amazon Web Services and Slack unveil a multi-year partnership to enhance enterprise collaboration, integrating AWS's cloud tools directly into Slack's platform.
Boomi highlights four customers leading in digital transformation
Wed, 5th Feb 2020
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uc
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cx
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martech
Boomi has revealed the winners of its annual customer awards, celebrating transformative projects on the Boomi Platform.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.