Chatbots stories
Frequent users were more likely to feel shaky in live exchanges, even as many said AI made them feel more polished in writing.
Users of Dify's cloud service could have had private chats and files exposed after Zafran Security disclosed four flaws in the AI platform.
Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.
A new benchmark and shared guidance aim to help telecom operators turn scattered AI pilots into large-scale deployments across their networks.
Marketers could save time and reach more customers as Meta expands AI across ad creation, creator discovery and WhatsApp sales chats.
Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.
The launch aims to let firms spot user and employee problems faster, cutting manual analysis and speeding fixes for faults and bottlenecks.
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.
Parents are being urged to talk to children about AI use, as chatbots can aid homework but also expose them to misinformation and privacy risks.
AI agents will be able to make purchases with user-approved controls, as Visa moves to bring tokenised payments into OpenAI's commerce tools.
Businesses can now govern multiple AI agents in one place as Boomi extends Agentstudio to Snowflake Cortex Agents for joint customers.
Employees can now query HR records in Slack, as HiBob says workforce data will help AI agents make better workplace decisions.
Unapproved AI use is widening a security and compliance gap, with 75% of UK business travellers saying they would use shadow tools for work trips.
Canadians are warming to AI for day-to-day banking, but most still want human advice when the stakes rise on major financial decisions.
Most firms are still trialling AI at the edges, leaving executives under pressure to prove productivity gains from technology spend.
Financial advisers may soon get quicker answers on retirement income products as Allianz Retire+ tests Ada for compliant support.
More than 80% of Google searches now end without a click, putting firms that depend on organic traffic at risk of losing revenue.
Skills shortages are now holding back Ireland's tech chiefs as AI investment jumps, with most firms still unable to deploy it at speed.
Nearly half of Australian drivers now use AI tools for servicing decisions, as cost pressures push more motorists to keep older cars longer.