Chatbots stories
Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.
Kotlin developers can now tap Gemini models in Android and server-side apps through a single package that supports streaming, images and live sessions.
The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.
Businesses still face immediate disclosure, labelling and enforcement duties under the EU AI Act, despite delays to some high-risk compliance dates.
Faster agentic AI adoption is forcing tighter oversight, with new controls on permissions, monitoring and cyber-risk systems.
AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.
Australian contact centres are replacing early AI tools rather than dropping them, with chatbots still the top investment priority over the next 12 months.
Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.
AI rollouts are pushing SRE and platform teams to monitor models, manage incidents and fill governance gaps in production.
Energy-constrained AI operators could run far more agentic tasks after NVIDIA said Vera Rubin systems deliver up to 30 times higher throughput per megawatt.
Authorised AI agents will now be able to call Salesforce functions across clouds with existing permissions, reducing the need for custom integrations.
Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.
Households are set to boost spending on screens, snacks and beer as football finals and the NFL's Melbourne debut draw bigger audiences.
Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.
Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.
AI is moving from side project to core strategy for consumer brands as founders seek sharper margins, faster sales and better operations.
Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.
High-risk AI obligations have been pushed back, but transparency, GPAI and banned-practice rules remain in force for many firms.
A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.
The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.
