Chatbots stories - Page 4

Enterprise security faces major changes in 2026 as AI, hybrid cloud, and automation reshape risk management and resilience strategies worldwide.

Despite billions invested in AI, financial firms see slow adoption as solutions must prioritise trust, transparency, and augment human judgement over automation.

In 2026, firms must prioritise human-in-the-loop AI oversight, robust testing, and seamless payments to maintain trust and global customer satisfaction.

Invisible AI failures, such as hallucinations and accuracy issues, threaten enterprise trust, with 82% of bugs traced to these hidden errors, Testlio finds.

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

Coder launches Blink, an open source CLI tool enabling developers to build, test and deploy AI agents directly from the terminal with ease.

Global spending on AI-optimised infrastructure as a service is set to surge to USD $37.5bn by 2026, driven by demand for inferencing workloads, Gartner forecasts.

Adobe forecasts US online holiday spending to reach a record USD $253.4 billion in 2025, up 5.3%, with mobile shopping and AI playing key roles.

Over 80% of marketing teams worldwide now use generative AI, with 85% in EMEA reporting strong ROI and expanded adoption planned for 2026.

Denodo Platform 9.3 launches with DeepQuery and real-time features to enhance AI data tasks, boosting access to live data and complex analysis securely.

A new study reveals 85% of global marketers use generative AI daily, with 80% reporting clear ROI and enhanced customer loyalty through the technology.

OpenAI's GPT-5, a multimodal AI platform with text, image, audio and video input, aims to boost accessibility and transform customer engagement across industries.

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

Cisco exceeded USD $1 billion in AI infrastructure orders for hyperscale data centres a quarter early, unveiling new tools to boost AI-ready enterprise networks.

Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.

Red Hat launches Advanced Developer Suite on OpenShift, enhancing developer productivity, AI integration, and application security with new tools and templates.