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Customer service Stories - Page 65

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Customer service stories

Amazon Ads veteran Ed Dinichert joins TripleLift as CRO
Marketing Technologies

Amazon Ads veteran Ed Dinichert joins TripleLift as CRO

TripleLift, a digital media platform, appoints Amazon Ads veteran, Ed Dinichert, as its new Chief Revenue Officer to enhance advertising across every platform.

By Tom Raynel • 2 min read • Wed, 29th Mar 2023
Uber partners Oracle Cloud Infrastructure for new products
Hybrid Cloud

Uber partners Oracle Cloud Infrastructure for new products

Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.

By Gaurav Sharma • 3 min read • Wed, 15th Feb 2023
Cognizant appoints new Country Leader for Australia
Partner Programmes

Cognizant appoints new Country Leader for Australia

Cognizant appoints Rob Marchiori as Country Leader in Australia to innovate and execute strategies, driving growth for the company's Australia business.

By Tom Raynel • 2 min read • Tue, 17th Jan 2023
Human service, AI and analytics top contact centre trends
Unified Communications

Human service, AI and analytics top contact centre trends

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

By Shannon Williams • 3 min read • Fri, 6th Jan 2023
New Marketing Head at AI platform Ambit
Unified Communications

New Marketing Head at AI platform Ambit

Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022
Exclusive: IPI edges out competition with compliance solutions
Risk & Compliance

Exclusive: IPI edges out competition with compliance solutions

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

By Mitchell Hageman • 4 min read • Wed, 23rd Nov 2022
NICE receives top Gartner scores for Digital Customer Service Centre
Unified Communications

NICE receives top Gartner scores for Digital Customer Service Centre

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

By Catherine Knowles • 3 min read • Wed, 26th Oct 2022
TripleLift appoints Dave Clark as CEO
Digital Entertainment

TripleLift appoints Dave Clark as CEO

Dave Clark named CEO of TripleLift, replacing Eric Berry. Clark brings over 2 decades of experience in ad tech, streaming, software and publishing.

By Zach Thompson • 2 min read • Fri, 7th Oct 2022
Ambit appoints Richard Pratley as General Manager of Sales
Unified Communications

Ambit appoints Richard Pratley as General Manager of Sales

Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.

By Nadine Rogers • 2 min read • Fri, 30th Sep 2022
Video: 10 Minute IT Jams - Introducing Servicely
Digital Transformation

Video: 10 Minute IT Jams - Introducing Servicely

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

By Zach Thompson • 5 min read • Wed, 31st Aug 2022
Freshworks integrates with Google's Business Messages
Customer Relationship Management

Freshworks integrates with Google's Business Messages

Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.

By Catherine Knowles • 3 min read • Tue, 2nd Aug 2022
Customer service agents don't want to return to contact centres
Customer Relationship Management

Customer service agents don't want to return to contact centres

A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.

By Shannon Williams • 3 min read • Wed, 22nd Jun 2022
New late-stage order cancellation to improve customer service
Customer Relationship Management

New late-stage order cancellation to improve customer service

Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.

By Jessie Chiang • 3 min read • Fri, 17th Jun 2022

Stories from Other Regions

Customer service stories

Espria and Five9 to provide cloud contact centre solutions
Unified Communications

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023
Frisk appoints Cathy Daniels as Head of Delivery
Customer service

Frisk appoints Cathy Daniels as Head of Delivery

Adelaide-based data intelligence firm Frisk appoints Cathy Daniels as Head of Delivery, aiming to drive strategic outcomes and exceptional customer service.

By Sean Mitchell • 2 min read • Fri, 17th Feb 2023
Hornetsecurity names new Regional Manager for Northern Europe
Advanced Persistent Threat Protection

Hornetsecurity names new Regional Manager for Northern Europe

Hornetsecurity appoints Irvin Shillingford as Regional Manager for Northern Europe, aiming to increase product availability and limit cyber threats.

By Tom Raynel • 2 min read • Fri, 20th Jan 2023
Cybersecurity expert joins e2e-assure as its new CCO
EduTech

Cybersecurity expert joins e2e-assure as its new CCO

Cybersecurity expert Tim Anderson becomes new CCO of e2e-assure with overall responsibility for commercial strategy, sales, and business growth.

By Tom Raynel • 2 min read • Tue, 17th Jan 2023
New Zealand's eCommerce sector lags in customer experience
Data Analytics

New Zealand's eCommerce sector lags in customer experience

A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.

By Gaurav Sharma • 3 min read • Thu, 5th Jan 2023