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Customer service Stories - Page 55

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Customer service stories

Celonis & Emporix partner on AI-powered optimisation engine
Supply Chain

Celonis & Emporix partner on AI-powered optimisation engine

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.

By Melania Watson • 3 min read • Mon, 15th Jul 2024
Freelance like a pro: Insider tips from millionaire freelancers on Fiverr
Microsoft

Freelance like a pro: Insider tips from millionaire freelancers on Fiverr

Millionaire Fiverr freelancers share pivotal tips on thriving in the freelance world, from skill development to client relationships. Here's how to excel.

By Fiverr • 5 min read • Wed, 10th Jul 2024
Evolving a data centre into an Artificial Intelligence factory
Storage

Evolving a data centre into an Artificial Intelligence factory

The advent of AI factories is revolutionising business operations by merging GenAI capabilities with modernised data centres, enhancing productivity and sustainability.

By George Dragatsis • 4 min read • Fri, 5th Jul 2024
InMoment integrates generative AI for better customer insights
Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024
Endava expands partnership with Google Cloud across APAC
Generative AI

Endava expands partnership with Google Cloud across APAC

Endava has expanded its partnership with Google Cloud to offer tailored AI, cloud modernisation, and app migration services across Australia, New Zealand, and Southeast Asia.

By Shannon Williams • 3 min read • Wed, 19th Jun 2024
How Generative AI can be turbocharged with knowledge graphs
Data Analytics

How Generative AI can be turbocharged with knowledge graphs

Generative AI's power is amplified by knowledge graphs, making tools like ChatGPT and Google's Gemini smarter, reducing errors, and combating biases, thus revolutionising industries.

By Peter Philipp • 4 min read • Tue, 18th Jun 2024
Boomi study reveals need for composability in enterprise software
Supply Chain

Boomi study reveals need for composability in enterprise software

Boomi's latest global study, sponsored by IFS and conducted by IDC, underscores the urgent need for composability in enterprise software to combat challenges from outdated systems, per 1,000 surveyed execs.

By Catherine Knowles • 4 min read • Mon, 17th Jun 2024
Workflow automation a top priority for 60 percent of executives
Digital Transformation

Workflow automation a top priority for 60 percent of executives

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
NICE secures largest ever CXone deal in the APAC region
Unified Communications

NICE secures largest ever CXone deal in the APAC region

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

By Sean Mitchell • 2 min read • Tue, 11th Jun 2024

Stories from Other Regions

Customer service stories

Tackling the financial services talent shortage: Key to driving digital transformation
Data Analytics

Tackling the financial services talent shortage: Key to driving digital transformation

The financial services sector in the UK is grappling with a severe talent shortage, as 160,000 workers need upskilling to drive essential digital transformation.

By Chris Livesey • 5 min read • Wed, 17th Jul 2024
Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024
Nordic DC atNorth recognised at RAC Cooling Industry Awards
DataCentre infrastructure

Nordic DC atNorth recognised at RAC Cooling Industry Awards

Nordic data centre firm atNorth was recognised at the RAC Cooling Industry Awards for its innovative cooling tech and exceptional customer service.

By Kaleah Salmon • 2 min read • Wed, 3rd Jul 2024
AI boosts efficiency for 67% of Australian workers
Human Capital Management

AI boosts efficiency for 67% of Australian workers

Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.

By Shannon Williams • 3 min read • Tue, 2nd Jul 2024
Amazon expands generative AI listing tools for European sellers
Generative AI

Amazon expands generative AI listing tools for European sellers

Amazon expands its generative AI listing tools across Europe, aiding SMEs in creating and enriching product listings, with early adoption showing significant benefits.

By Shannon Williams • 3 min read • Tue, 25th Jun 2024
LEA Professional unveils Connect Series Half-Rack amplifiers
Wireless Networks

LEA Professional unveils Connect Series Half-Rack amplifiers

LEA Professional unveiled its Connect Series Half-Rack amplifiers, designed for small to medium installations. Winning the Best of Show at ISE 2024, the models feature DSP, WebUI, and cloud connectivity.

By Sean Mitchell • 2 min read • Mon, 24th Jun 2024
Blue Connections IT centralises pre-sales team to improve service
Customer Experience

Blue Connections IT centralises pre-sales team to improve service

Blue Connections IT has centralised its pre-sales team to enhance operations, ensuring customers receive consistent, comprehensive support and improved service.

By Sean Mitchell • 3 min read • Wed, 19th Jun 2024
UK consumers expect online retail to match in-store CX
Customer Experience

UK consumers expect online retail to match in-store CX

Coveo's 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024
UK consumers uncertain about AI's impact on customer service
Unified Communications

UK consumers uncertain about AI's impact on customer service

Only 32% of UK consumers see AI's potential to enhance customer service, while most are wary of its risks, a CCMA and Odigo study reveals.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024