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Customer service Stories - Page 53

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Customer service stories

ServiceNow boosts AI capabilities with Now Platform Xanadu
Unified Communications

ServiceNow boosts AI capabilities with Now Platform Xanadu

ServiceNow debuts Now Platform Xanadu with hundreds of new AI features, promising enhanced productivity in IT, customer service, HR, and procurement.

By Catherine Knowles • 4 min read • Wed, 11th Sep 2024
SugarCRM appoints David Roberts as new CEO amidst changes
Software-as-a-Service

SugarCRM appoints David Roberts as new CEO amidst changes

SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.

By Imee Dequito • 3 min read • Wed, 11th Sep 2024
Infinite Reality enters strategic partnership with Google Cloud
EduTech

Infinite Reality enters strategic partnership with Google Cloud

Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.

By Catherine Knowles • 3 min read • Fri, 6th Sep 2024
Kore.ai AI solutions now available on AWS Marketplace
Marketing Technologies

Kore.ai AI solutions now available on AWS Marketplace

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

By Kaleah Salmon • 3 min read • Fri, 6th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
NICE Enlighten Copilot wins Best AI-based Solution award
Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
Middlebank forms strategic alliance with Freterium in TMS deal
Internet of Things

Middlebank forms strategic alliance with Freterium in TMS deal

Middlebank Consulting Group has joined forces with Freterium to offer advanced Transportation Management System solutions in Australia and New Zealand.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024
NVIDIA launches NIM Agent Blueprints for scalable AI solutions
Network Infrastructure

NVIDIA launches NIM Agent Blueprints for scalable AI solutions

NVIDIA has unveiled its NIM Agent Blueprints, a new suite of customisable AI workflows designed to accelerate enterprise applications across various sectors.

By Catherine Knowles • 4 min read • Thu, 29th Aug 2024

Stories from Other Regions

Customer service stories

Zendesk launches outcome-based pricing for AI agents
Unified Communications

Zendesk launches outcome-based pricing for AI agents

Zendesk introduces Outcome-Based Pricing for AI agents, ensuring businesses only pay for successfully resolved issues, aligning costs with value received.

By Sean Mitchell • 3 min read • Tue, 17th Sep 2024
Wiise modernises RWB Marine's legacy systems, boosts efficiency
Digital Transformation

Wiise modernises RWB Marine's legacy systems, boosts efficiency

RWB Marine revamps operations with Wiise, saving four days monthly on costs and cutting invoice admin by 20%, boosting efficiency and strategic focus.

By Sean Mitchell • 2 min read • Thu, 12th Sep 2024
Powertec & Zetifi partner to boost remote Australian connectivity
Connectivity

Powertec & Zetifi partner to boost remote Australian connectivity

Powertec Wireless Technology and Zetifi have partnered to bolster connectivity in Australia's regional and remote areas using advanced smart antenna technology.

By Shannon Williams • 2 min read • Wed, 11th Sep 2024
Dave Joyce steps in as CEO of Macrium amid industry growth
Data Protection

Dave Joyce steps in as CEO of Macrium amid industry growth

Macrium appoints Dave Joyce as CEO, replacing founder Nick Sills amid booming data protection market projected to exceed USD $610 billion by 2032.

By Imee Dequito • 3 min read • Tue, 10th Sep 2024
Gen AI now top priority for Singaporean business leaders
Customer Experience

Gen AI now top priority for Singaporean business leaders

Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
Manhattan Associates unveils AI innovations at Melbourne event
Customer Experience

Manhattan Associates unveils AI innovations at Melbourne event

Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
Working smarter not harder: Four ways AI can support your business
Customer Experience

Working smarter not harder: Four ways AI can support your business

AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.

By Spencer Bailey • 4 min read • Fri, 30th Aug 2024
Salesforce study: AI a top priority for Australian executives
Marketing Technologies

Salesforce study: AI a top priority for Australian executives

A YouGov survey for Salesforce reveals 81% of Australian business leaders prioritise generative AI, with 50% already having clear strategies and 42% developing them.

By Catherine Knowles • 3 min read • Fri, 30th Aug 2024
Virtualstock & commercetools partner to automate retail ops
Supply Chain

Virtualstock & commercetools partner to automate retail ops

Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Tangerine unveils new high speed NBN plans for regional areas
Unified Communications

Tangerine unveils new high speed NBN plans for regional areas

Australian telco Tangerine launches high-speed NBN Fixed Wireless plans in regional areas, offering three pricing tiers to address growing internet demand.

By Melania Watson • 3 min read • Wed, 28th Aug 2024