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Customer service Stories - Page 52

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Customer service stories

Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Infosys expands partnership with Microsoft for AI growth
Unified Communications

Infosys expands partnership with Microsoft for AI growth

Infosys and Microsoft are strengthening their partnership to enhance generative AI adoption globally, promising improved efficiency across several key sectors.

By Sean Mitchell • 3 min read • Thu, 10th Oct 2024
Teradata enhances AI with new BYO-LLM feature & NVIDIA tech
Data Analytics

Teradata enhances AI with new BYO-LLM feature & NVIDIA tech

Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.

By Melania Watson • 3 min read • Wed, 9th Oct 2024
Dell launches AI program to boost telecom network performance
Unified Communications

Dell launches AI program to boost telecom network performance

Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.

By Imee Dequito • 4 min read • Wed, 2nd Oct 2024
Zoho study reveals rising customer service expectations in Australia
Customer Experience

Zoho study reveals rising customer service expectations in Australia

A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.

By Sean Mitchell • 4 min read • Tue, 1st Oct 2024
Salesforce unveils Agentforce; experts highlight AI limitations
Marketing Technologies

Salesforce unveils Agentforce; experts highlight AI limitations

Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

By Shannon Williams • 3 min read • Thu, 26th Sep 2024
Dell launches AI for Telecom program to boost AI adoption
Unified Communications

Dell launches AI for Telecom program to boost AI adoption

Dell Technologies has launched the Dell AI for Telecom program to streamline AI adoption in the telecom sector, in collaboration with NVIDIA and other partners.

By Sean Mitchell • 4 min read • Thu, 26th Sep 2024
NetApp & NVIDIA unveil advanced generative AI solutions
Generative AI

NetApp & NVIDIA unveil advanced generative AI solutions

NetApp unveils generative AI data vision with NVIDIA collaboration, integrating advanced AI capabilities into enterprise storage to accelerate agentic AI applications.

By Imee Dequito • 3 min read • Wed, 25th Sep 2024
Chronos Agency partners with HubSpot to expand ANZ services
Customer Relationship Management

Chronos Agency partners with HubSpot to expand ANZ services

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

By Melania Watson • 3 min read • Tue, 24th Sep 2024
Talkdesk unveils new AI tools to boost customer service efficiency
Unified Communications

Talkdesk unveils new AI tools to boost customer service efficiency

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

By Kaleah Salmon • 3 min read • Mon, 23rd Sep 2024
Harnessing emerging technologies and automation for Black Friday success
Customer Experience

Harnessing emerging technologies and automation for Black Friday success

Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.

By Auctane • 4 min read • Mon, 23rd Sep 2024

Stories from Other Regions

Customer service stories

Meals on Wheels SA supporting its critical customer service function with UCaaS
Artificial Intelligence

Meals on Wheels SA supporting its critical customer service function with UCaaS

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

By RingCentral • 4 min read • Tue, 1st Oct 2024
Security concerns slow AI adoption in customer service industry
Data Protection

Security concerns slow AI adoption in customer service industry

Security concerns are stalling AI adoption in customer service despite high consumer demand, with 85% of brands holding back due to fears of 'Shadow AI.'.

By Shannon Williams • 3 min read • Tue, 1st Oct 2024
UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
Thoughtworks & CYN unveil AI solution backed by Scottish Govt
Data Analytics

Thoughtworks & CYN unveil AI solution backed by Scottish Govt

Thoughtworks and CYN launch an AI-powered solution, backed by the Scottish Government, to streamline enterprise operations and improve public service accessibility.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
amaysim launches NBN plans aiming to disrupt market
Unified Communications

amaysim launches NBN plans aiming to disrupt market

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
EnterpriseSG & Google Cloud push AI innovation in Singapore
AI Models

EnterpriseSG & Google Cloud push AI innovation in Singapore

EnterpriseSG and Google Cloud launch initiatives to boost AI adoption among Singaporean startups and SMEs, with benefits including USD $350,000 in credits and Gemini tools.

By Kaleah Salmon • 4 min read • Mon, 23rd Sep 2024
Netsafe wins top NZ contact centre award for second year
EduTech

Netsafe wins top NZ contact centre award for second year

Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.

By Sean Mitchell • 3 min read • Mon, 23rd Sep 2024