NEWWORK Software has launched its Digital Workforce Platform in the US, aimed at enterprise use of AI across business functions.
The platform lets organisations create, deploy and govern teams of AI-based digital employees that work across existing enterprise software systems, including ERP, CRM, HR and service platforms. Policy controls, identity management, approval rules and audit trails are built into the architecture.
The launch comes as many large companies continue to test agentic AI without moving it into wider production. NEWWORK cited industry figures showing a gap between pilot projects and live deployments, arguing that governance and execution controls remain a major obstacle.
Headquartered in Palo Alto with engineering in Berlin, the company has spent four years developing the product. It is led by Co-Chief Executive Officer Michael Jaszczyk, who previously ran GK Software USA before its acquisition by Fujitsu, and Co-Chief Executive Officer Jens Krüger, a former Chief Product Architect at Workday who earlier worked on in-memory database research that became SAP HANA.
New category
NEWWORK is positioning the product as a new software category built around what it calls a digital workforce platform. Rather than offering standalone assistants or task-specific agents, the system is designed to manage groups of specialised AI workers operating within formal business structures.
According to the company, those digital employees can analyse information, manage documentation, interact with enterprise applications, follow approval workflows and escalate decisions when required. The software is structured so they can operate within defined roles and reporting lines, with separation-of-duty requirements and delegated authority built in.
At the core of the offering is what NEWWORK calls an Agent Operating System, which serves as the execution and coordination layer for those digital employees. The broader platform also includes tools for customers to build and customise their own AI workers and related business applications through low-code and pro-code development approaches.
NEWWORK is also packaging preconfigured modules for specific business areas such as human resources, customer relationship management, service operations, finance and enterprise resource planning. These modules include digital employees, workflows, policy frameworks, data models and integrations for those domains.
Governance focus
A central part of NEWWORK's pitch is that enterprise AI systems need to inherit corporate structures and controls rather than sit outside them. The platform supports role-based access control, segregation of duties, four-eyes approval principles, policy-led decision frameworks, human oversight, identity integration and auditability.
That emphasis reflects a wider debate in enterprise technology over whether AI agents can be trusted to carry out operational work in regulated sectors. NEWWORK said it built the platform with industries such as financial services, banking, insurance, healthcare, the public sector, energy and manufacturing in mind.
In the company's view, the challenge is less about raw model quality than about whether businesses have the surrounding infrastructure to control how AI acts inside complex organisations. That includes understanding who an agent represents, what authority it has, which rules apply, when a human must approve an action and how every decision can be inspected later.
"ERP systems digitized processes. CRM systems digitized customer relationships. We believe digital workforce platforms will digitize work itself," said Michael Jaszczyk, Co-Chief Executive Officer at NEWWORK Software. "We are not building another AI assistant. We are building the operating environment for a new workforce composed of both humans and digital employees."
Initial implementations are already under way in financial services, insurance, industrial groups and shared services organisations, according to the company. The platform is available for pilot projects and broader enterprise deployments.
Jens Krüger outlined the company's view of how enterprise software may change if AI moves from assisting workers to executing governed tasks across multiple systems.
"The future enterprise will not be defined by the systems it owns but by the intelligence that operates across those systems," said Krüger. "We are entering the next major era of enterprise software where intelligence is embedded directly into the business operating model. With NEWWORK, digital employees handle operational work while humans retain oversight and strategic control. It's a move from systems of record and systems of process to systems of intelligence."