Alkami launches digital sales platform for US banks

Alkami has launched a digital sales and service platform for US financial institutions, and several institutions are already live on it.

The platform combines account opening, digital banking, and data and marketing tools in one system, building on Alkami's USD $400 million acquisition of fintech MANTL a year earlier. It is available to Alkami clients and targets banks and credit unions looking to manage customer journeys across onboarding, activation, and ongoing engagement.

The launch comes as regional and community financial institutions face pressure from larger banks and digital-only rivals, while also contending with tighter budgets and fragmented technology estates. Alkami is positioning the platform as a way to connect services that have often been handled separately by different vendors.

Several new functions are designed to narrow the gap between opening an account and starting to use digital services. They include a registration process that prompts new customers to enrol in digital banking immediately after an account is booked, tools that assign product packages using Know Your Customer risk scores gathered during account opening, and in-app steps that guide users through activation.

Another feature, Quick Apply powered by MANTL, lets existing digital banking users open additional accounts without leaving the bank's application. Alkami has also added a brand customisation tool to align the look of account opening forms with the wider digital banking experience.

Post-acquisition push

The launch is one of the clearest product updates since Alkami acquired MANTL. That deal was part of a broader strategy that also included the purchase of data and marketing business Segmint, as Alkami sought to tie onboarding, digital banking, and customer engagement more closely together.

Stephen Bohanon outlined that strategy in comments accompanying the launch. "The launch of the Alkami Digital Sales & Service Platform, delivered one year after the acquisition of MANTL, demonstrates strong product delivery momentum and marks the creation of a new category for financial institutions," said Stephen Bohanon, Founder and Chief Strategy Officer, Alkami.

"Our vision to create a unified Platform that connects account opening, digital banking, and data-driven engagement across the entire account holder lifecycle is coming to life, with continued progress in bringing these capabilities together into a more connected experience. Through the acquisitions of Segmint and MANTL, we brought together best-of-breed capabilities to be integrated into a single connected Platform. Today, Alkami enables financial institutions to move faster, operate and scale with greater insight, and build deeper relationships that drive measurable growth in an increasingly competitive market," he said.

Alkami's data and marketing product now forms a core part of the broader platform. As integration deepens, transaction data and behavioural signals will support more personalised outreach and product targeting across the customer lifecycle.

Customer demand

Alkami also pointed to internal sales trends as evidence that banks and credit unions are seeking fewer, broader technology providers instead of maintaining a large number of specialist products. According to the company, the number of institutions investing in all three elements of the platform has grown more than fourfold since the MANTL acquisition.

In the second half of 2025, 58% of new Alkami digital banking customers chose the full digital sales and service platform. That suggests growing appetite among financial institutions for integrated systems that cover acquisition, engagement, and expansion rather than digital banking alone.

The broader market backdrop has also shifted in that direction. Consolidation among banks, credit unions, and fintechs has increased pressure on institutions to simplify supplier relationships, while customer expectations have been shaped by consumer technology brands built around convenience and speed rather than individual financial products.

Benjamin Conant said Alkami sees value in linking data flows that have historically been separate. "The power of our unified Platform lies in eliminating the data and experience silos that have long separated onboarding, digital banking, and data-driven marketing," said Benjamin Conant, Chief Product Officer, Alkami.

"By bringing these capabilities together, financial institutions gain compounding value and actionable insights across the entire account holder journey, enabling more personalized engagement, earlier relationship activation, and real-time growth opportunities from the very first digital touchpoint. We're seeing strong early momentum with customers, and this is just the beginning as we continue expanding the Digital Sales & Service Platform," he said.