8x8 has announced a partnership with MNET to deliver real-time, secure customer experience solutions for financial services institutions such as banks and credit unions.
Integration with core banking
The collaboration brings MNET's CoreAccess+ middleware to the 8x8 Platform for Customer Experience (CX), providing direct, secure access to core financial systems including Jack Henry, Fiserv, and Corelation. This integration enables both 8x8 Contact Centre and 8x8 Intelligent Customer Assistant to connect with these banking core platforms without storing personally identifiable information and supports deployment in both cloud-based and demilitarized zone (DMZ) environments.
The intention is to facilitate faster authentication, improved self-service options, and smooth handoffs between automated bots and live agents, all in line with strict security and compliance requirements. The partnership is specifically designed to address the needs of regulated sectors, improving customer experience across various channels while reducing operational complexity.
Secure and efficient customer service
By leveraging the partnership, banks and credit unions have the opportunity to offer tailored customer service experiences. With CoreAccess+ in place, institutions can authenticate customers, provide access to account information, and automate a range of tasks before connecting customers to human agents while maintaining full context and data security.
"This partnership with MNET is a powerful example of how the 8x8 Technology Partner Ecosystem is solving real-world challenges in financial services," said Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8x8. "CoreAccess+ enables secure, real-time connectivity with the systems banks and credit unions rely on. By embedding it into the 8x8 Platform for CX, we're helping institutions unlock faster, smarter, and safer customer experiences, without compromising compliance or adding complexity."
The modular nature of the solution allows organisations to implement only those features that are relevant to their specific operations, such as fraud detection, member authentication, account playback, and live transaction processing. These features are designed to integrate into existing technology stacks, supporting a range of workflows without significant disruption or the need for major infrastructure change.
Tailored solutions for financial institutions
Financial organisations often require more than generic customer experience tools, needing solutions that can safely interconnect a variety of core systems to resolve enquiries and deliver services efficiently.
"Banks and credit unions need more than generic CX tools – they need solutions that can securely and efficiently connect their systems to deliver faster resolution, secure interactions, and contextual service that feels personal," said Jason Neton, Vice President of Client Services at MNET. "With CoreAccess+ and 8x8, financial institutions finally have a way to unify front-end engagement with back-end data, enabling real-time, personalised experiences across self-service and agent-assisted channels."
The partnership is positioned to help financial institutions overcome the challenges of fragmented technology stacks by providing a unified, platform-based approach. This not only improves service levels and operational reliability but also aims to reduce total cost of ownership through simplified technology management and deployment.
Unified customer engagement
The combined solution unites customer contact, unified communications, and API-driven workflows. The aim is to empower customer experience leaders with data-driven insights and performance tools to improve decision-making and customer satisfaction while maintaining enterprise-grade security and compliance.
By joining the 8x8 Technology Partner Ecosystem, MNET gains a channel to deliver its solutions through a single interface, providing users with native-like integration and centralised management. This approach is designed to support global scalability and regulatory requirements, particularly important for financial institutions operating in multiple jurisdictions.
