Zendesk stories

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

Datadog has launched Updog.ai, a free AI-driven platform offering near real-time status monitoring of major AWS and SaaS services for enhanced reliability insights.

SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer to lead global AI-driven product strategy and enhance sales automation tools worldwide.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk’s platform and services over three years.

Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.

FourNet launches IntellAIgent, an AI-powered platform integrating 300+ apps to automate complex tasks, aiming to revolutionise customer service and operations.

Circles.Life now offers free, unlimited access to OpenAI's GPT-4.1 through its app for all mobile plan subscribers in Singapore, excluding data-only users.

Pat Copeland has been appointed General Manager of Moloco Commerce Media, bringing over 30 years' experience in machine learning and advertising.

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.

CloudSEK's latest report reveals how cybercriminals exploit Zendesk's subdomain feature to create convincing phishing scams, risking brand trust and security.

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.