Zendesk stories
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
The two-year pledge is aimed at easing early software costs for founders and tightening Zendesk's grip on startup buying decisions.
The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.
Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.
The funding will help the Czech software group widen its whistleblowing tool into investigations and disclosure management for larger employers.
Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.
Businesses struggling with fragmented records can now give AI agents a shared data layer, as Airbyte adds search and write tools for workflows.
Its general release gives IT teams a single place to monitor and secure AI agents as shadow deployments spread across workplace software and cloud tools.
The customer experience software provider is courting UK and European brands as it passes USD $100 million in annual recurring revenue.
Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.
The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.
His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.
Enterprises may struggle to scale AI without clearer records of systems and processes, Lucid said, as it adds LeanIX and Ardoq links.
The move signals Radaro’s push to win more enterprise logistics clients as demand grows for faster, more visible last mile delivery.
Unused subscriptions are leaving UK SMEs exposed to rising SaaS bills, with some firms able to trim GBP £10,000 a year.
