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Unified commerce stories

Pacsun transforms stores with unified point of sale technology
Customer Experience

Pacsun transforms stores with unified point of sale technology

Pacsun has launched a unified point of sale system in 300+ stores, boosting order fulfilment by 40% and cutting logistics costs by 25%.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025
Puma & Adyen unify payments to enhance Asia Pacific retail
Fintech

Puma & Adyen unify payments to enhance Asia Pacific retail

Puma has partnered with Adyen to unify payment systems across Asia Pacific stores and events, boosting efficiency and delivering a seamless customer experience.

By Sean Mitchell • 4 min read • Wed, 18th Jun 2025
Road Runner Sports adopts mobile POS to boost service & reach
Customer Relationship Management

Road Runner Sports adopts mobile POS to boost service & reach

Road Runner Sports will deploy the Aptos ONE mobile-first POS across its 50+ US stores to boost personalised service and streamline sales.

By Jed Nykolle Harme • 4 min read • Tue, 13th May 2025
AI & unified platforms shape the future of self-service
Customer Experience

AI & unified platforms shape the future of self-service

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

By Mike Jennett • 4 min read • Thu, 8th May 2025
Unified commerce benchmark reveals retail success factors
Customer Experience

Unified commerce benchmark reveals retail success factors

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
Adyen partners with Reece to enhance payment systems down under
Customer Experience

Adyen partners with Reece to enhance payment systems down under

Adyen has partnered with Reece to modernise its payment systems across Australia and New Zealand, enhancing customer experiences at 600 outlets.

By Kaleah Salmon • 2 min read • Thu, 13th Mar 2025
Adyen partners with HEYTEA for global payment expansion
Customer Experience

Adyen partners with HEYTEA for global payment expansion

Adyen has partnered with HEYTEA to support its international expansion, enhancing payment solutions across the US, UK, Singapore, and Australia.

By Sean Mitchell • 2 min read • Mon, 24th Feb 2025
Four trends predicted to revolutionise retail by 2025
Data Analytics

Four trends predicted to revolutionise retail by 2025

Manhattan Associates predicts that by 2025, retail will be reshaped by trends including unified commerce, AI-driven personalisation, and sustainability efforts.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
Tradebyte predicts challenges & strategies for 2025
Customer Experience

Tradebyte predicts challenges & strategies for 2025

Tradebyte forecasts a dynamic future for eCommerce in 2025, highlighting challenges from potential U.S. protectionism and the need for European brands to adapt.

By Shannon Williams • 3 min read • Tue, 17th Dec 2024

Stories from Other Regions

Unified commerce stories

Ghost stock phenomenon hits UK retailers' profits & efficiency
Customer Experience

Ghost stock phenomenon hits UK retailers' profits & efficiency

Ghost stock is costing UK retailers profits and efficiency, with rising returns and inventory errors impacting operations and customer loyalty, says Manhattan Associates.

By Jed Nykolle Harme • 4 min read • Wed, 29th Oct 2025
Australians poised to spend as rates fall but want better deals
Customer Experience

Australians poised to spend as rates fall but want better deals

A survey shows 70% of Australians plan to boost spending as interest rates fall, but demand better deals and stable prices before making big purchases.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Cegid named leader in 2025 IDC report for fashion retail mPOS
Digital Transformation

Cegid named leader in 2025 IDC report for fashion retail mPOS

Cegid has been named a leader in the 2025 IDC MarketScape for fashion retail mPOS, praised for its AI-driven, omni-channel mobile point-of-sale solutions.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
Tradebyte & Shopify launch app to unify brand eCommerce growth
Marketing Technologies

Tradebyte & Shopify launch app to unify brand eCommerce growth

Tradebyte and Shopify launch an app to streamline multichannel eCommerce for fashion brands, centralising control over stores and 90+ marketplaces in Europe.

By Jed Nykolle Harme • 3 min read • Tue, 2nd Sep 2025
Home Société Group unifies brands with new multi-banner site launch
Digital Transformation

Home Société Group unifies brands with new multi-banner site launch

Home Société Group launches mustsociete.com, uniting five premium home brands on one Shopify platform for a seamless customer experience.

By Kaleah Salmon • 3 min read • Thu, 14th Aug 2025
AI set to drive USD $1.6T in retail sales this holiday
Customer Experience

AI set to drive USD $1.6T in retail sales this holiday

AI-driven tools are forecast to boost holiday retail sales to USD $1.6 trillion, reshaping shopping with personalised recommendations and blended online-in-store experiences.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025
AI shopping adoption in Canada grows 44% in one year
Fintech

AI shopping adoption in Canada grows 44% in one year

Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.

By Catherine Knowles • 4 min read • Thu, 22nd May 2025
AI adoption grows in Singapore retail as trust concerns persist
Digital Transformation

AI adoption grows in Singapore retail as trust concerns persist

Salesforce's report reveals 85% of Singaporean retailers plan to boost AI investments, with 69% viewing AI agents as vital for competitive edge in 2025.

By Catherine Knowles • 4 min read • Fri, 9th May 2025