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Customer Support Stories - Page 22

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Customer Support stories

How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
ISH acquires ProSpend to boost global fintech & UK presence
Fintech

ISH acquires ProSpend to boost global fintech & UK presence

UK software group ISH acquires Australian fintech ProSpend to enhance its global footprint and expand UK market presence from 2026.

By Melvin Hipolito • 3 min read • Tue, 4th Nov 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
AI guardrails: Building trust in fintech's next frontier
Data Protection

AI guardrails: Building trust in fintech's next frontier

Fintech firms rush to adopt AI, with 65% using it despite cybersecurity lapses, highlighting the urgent need for robust guardrails to build trust and ensure safety.

By Ashwin Vishwanathan • 5 min read • Thu, 30th Oct 2025
Grammarly rebrands as Superhuman & launches AI suite
Partner Programmes

Grammarly rebrands as Superhuman & launches AI suite

Grammarly rebrands as Superhuman, bundling writing, docs and email tools with new proactive AI agents in a cross-app subscription suite.

By Sean Mitchell • 4 min read • Thu, 30th Oct 2025
Talkdesk & Databricks join forces to unify customer data
Unified Communications

Talkdesk & Databricks join forces to unify customer data

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

By Catherine Knowles • 3 min read • Mon, 27th Oct 2025
Ringover launches AI-driven Pitch Room to boost sales training
Customer Relationship Management

Ringover launches AI-driven Pitch Room to boost sales training

Ringover has introduced Pitch Room, an AI-driven sales training tool enabling teams to simulate calls with virtual customers for personalised, scalable learning.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
Talkdesk boosts Copilot with agentic AI for smarter support
Customer Experience

Talkdesk boosts Copilot with agentic AI for smarter support

Talkdesk enhances its Copilot with agentic AI, enabling customer service agents to handle complex queries through smarter, real-time support and automation.

By Catherine Knowles • 3 min read • Thu, 23rd Oct 2025
Australian shoppers cautious on AI, trust key for Black Friday
Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025
UK customers still prefer human agents, but lower prices boost use
Customer Experience

UK customers still prefer human agents, but lower prices boost use

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

By Catherine Knowles • 4 min read • Fri, 17th Oct 2025
Extreme Networks named Leader in IDC MarketScape 2025 WLAN report
Firewalls

Extreme Networks named Leader in IDC MarketScape 2025 WLAN report

Extreme Networks has been named a Leader in the IDC MarketScape 2025 report for its AI-powered WLAN solutions and expertise in high-density deployments.

By Melania Watson • 3 min read • Fri, 17th Oct 2025
Gallagher Security partners with ISTC to boost LATAM presence
Physical Security

Gallagher Security partners with ISTC to boost LATAM presence

Gallagher Security teams up with ISTC to expand its reach and offer tailored security solutions across Latin America and the Caribbean.

By Melania Watson • 3 min read • Fri, 17th Oct 2025
Aryaka revamps partner programme to boost global channel growth
Firewalls

Aryaka revamps partner programme to boost global channel growth

Aryaka has launched a revamped partner programme to accelerate global channel growth, boosting support and incentives for distributors and resellers worldwide.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025

Stories from Other Regions

Customer Support stories

DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
Unlocking AI's potential: Why your GenAI projects are losing momentum
Digital Transformation

Unlocking AI's potential: Why your GenAI projects are losing momentum

Despite 61% of leaders increasing AI adoption recently, many GenAI projects stall without clear use cases, solid data strategies, and a culture of experimentation.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
GigaDevice opens Minato City office to boost Japan tech ties
Semiconductors

GigaDevice opens Minato City office to boost Japan tech ties

GigaDevice has opened a new office in Minato City, Tokyo, to strengthen ties with Japan's semiconductor industry and boost local customer support.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
UK shoppers embrace AI for retail updates but still seek human touch
Customer Experience

UK shoppers embrace AI for retail updates but still seek human touch

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
Zoho launches free agentic AI upgrades across core business apps
Document Management

Zoho launches free agentic AI upgrades across core business apps

Zoho launches free agentic AI features across its core business apps to ease AI adoption by automating tasks without added costs for users.

By Melvin Hipolito • 4 min read • Fri, 17th Oct 2025