Customer Support Stories - Page 20

Global Stories

Customer Support stories

Australian shoppers prefer human support over AI in Black Friday sales

Australian shoppers favour human support over AI for Black Friday, with 55% preferring email communication and only 2% opting for chatbots during sales.

By Melvin Hipolito • 3 min read • Tue, 25th Nov 2025

Data Analytics

Babeltext bridges language gaps for Shopify's global merchants

Babeltext enables Shopify merchants to communicate in 195 languages via AI-powered messaging, easing global sales and boosting customer confidence.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025

Multi-factor authentication

Retailers turn to AI to meet demand & secure Black Friday sales

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

By Melvin Hipolito • 4 min read • Fri, 21st Nov 2025

Marketing Technologies

Small firms turn to autonomous platforms for marketing gains

Small firms are adopting autonomous all-in-one marketing platforms to cut costs and boost efficiency amid rising staff expenses and tech complexities.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

DevOps

OutSystems sees surge in enterprise AI agents with Agent Workbench

OutSystems' Agent Workbench has attracted 1,500 developers as enterprises build over 5,500 AI agents, automating workflows for firms like Axos Bank and Thermo Fisher.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Supply Chain

Ship4wd unveils platform helping US SMBs buy direct from China

Ship4wd launches platform enabling US SMBs to buy directly from Chinese factories, offering pricing in USD, order protection, and integrated global shipping.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025

Stories from Other Regions

Customer Support stories

DevOps

NCSC warns AI prompt injection could drive huge UK data breaches

UK cyber agency warns that misunderstanding AI prompt injection risks could trigger data breaches surpassing past SQL attacks in scale.

By Sean Mitchell • 5 min read • Tue, 9th Dec 2025

Customer Experience

UK shoppers want AI for deliveries but demand transparency & choice

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025

Drones

Creative Hut outsources logistics to 3PL to boost efficiency

Creative Hut has outsourced logistics to 3PL, aiming to enhance fulfilment efficiency for its complex range of educational STEAM products.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025

Digital Transformation

What Black Friday revealed about retail's customer service challenges

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025

Unified Communications

Symbos grows customer experience services with CPM Australia buy

Symbos boosts customer experience services by acquiring CPM Australia, expanding its workforce to over 2,000 across several countries with enhanced digital capabilities.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025

Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025

Customer Experience

NZD $12 billion at risk for retailers as shoppers shun bad service

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

By Melania Watson • 3 min read • Thu, 27th Nov 2025

Customer Experience

HP New Zealand honours partners for excellence & sustainability

HP New Zealand has honoured standout partners like PB Tech, JB Hi-Fi, and Cyclone for excellence and sustainability in its 2025 Partner Awards.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025

Customer Experience

Will AI mean the end of the road for my customer service career?

AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.

By Iain Banks • 5 min read • Mon, 24th Nov 2025

Marketing Technologies

Instagram safety campaign blocked over Meta influence concerns

An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025

Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025