Customer service Stories - Page 77

Global Stories

Customer service stories

The customer service balancing act

In NZ, 1 in 5 face poor telco service, highlighting the challenge businesses face in offering effective customer support while managing costs.

By Staff Writer • 3 min read • Mon, 15th Aug 2011

Customer Relationship Management

Multi-channel approach

NZ businesses lag in social media for customer service, with <16% offering it, despite high user interest. Dr Catriona Wallace urges careful adoption.

By Staff Writer • 2 min read • Fri, 1st Jul 2011

Microsoft

Sir Richard Branson to speak at MS partner meet

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

By Staff Writer • 2 min read • Fri, 10th Jun 2011

Security Operations Centres

Hitachi Data Systems unveils 'IT Operations Director'

Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.

By Staff Writer • 1 min read • Mon, 11th Apr 2011

Customer Relationship Management

Juniper eyes customer service-led approach

Juniper Networks welcomes Mark Iles as VP for Australia and NZ, aiming for a customer service-driven approach to bolster its market lead.

By Staff Writer • 1 min read • Tue, 22nd Feb 2011

Customer Relationship Management

Vodafone set on leading NZ customer service

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

By Staff Writer • 1 min read • Tue, 25th Jan 2011

Customer Relationship Management

Telcos fail at customer service

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.

By Staff Writer • 2 min read • Mon, 24th Jan 2011

Risk & Compliance

I want an iPhone

Apple's iPhone could revolutionise the workplace, but when should businesses provide employees with the latest consumer devices and applications?.

By Staff Writer • 4 min read • Wed, 1st Dec 2010

Customer Relationship Management

Who's managing your 0800 phone bill?

Is your 0800 call wait costing more than you think? Absences in NZ call centres could inflate your phone bill dramatically.

By Staff Writer • 4 min read • Sun, 1st Aug 2010

Customer Experience

Report: Value of social media missed by SMEs

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

By Staff Writer • 4 min read • Thu, 3rd Jun 2010

Partner Programmes

Datastor wins Symantec award

The distributor has been recognised as a leading channel partner at Symantec's Inaugural APJ Partner Conference 2010.

By Staff Writer • 2 min read • Wed, 28th Apr 2010

Customer service

Epicor eyes APAC expansion

Epicor Software has appointed Craig Charlton (pictured) to the new role of Vice President of Operations for the Asia Pacific region.

By Staff Writer • 1 min read • Thu, 22nd Apr 2010

Enterprise Content Management

Oceanus UK acquires Australian IT firm Erilis

Oceanus UK has acquired Australian company Erilis to expand its global footprint and develop new business in Asia Pacific.

By Staff Writer • 2 min read • Wed, 17th Mar 2010

Customer Relationship Management

YOU CALL THAT CUSTOMER SERVICE?

In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.

By Staff Writer • 4 min read • Mon, 1st Mar 2010

Virtualisation

Mainfreight trucking in Asia with Citrix

Mainfreight has overhauled its entire IT environment in China and Hong Kong and deployed a virtualisation solution from Citrix which supports 160 users.

By Staff Writer • 2 min read • Thu, 14th Jan 2010

Stories from Other Regions

Customer service stories

Unified Communications

Mobiles, social media key for customer communications

Kiwi businesses urged to leverage mobile and social media as 70% of New Zealanders now use social platforms and 36% access the internet via mobile devices.

By Staff Writer • 2 min read • Thu, 28th Jul 2011

Cloud Services

Net24 sells Cables Direct operation

TechDay spoke with Jon Tyce of Accounting Direct about the company's recent acquisition of the business from Net24.

By Staff Writer • 2 min read • Mon, 13th Jun 2011

Unified Communications

Telcoinabox plunges $2 million into expansion

Telcoinabox invests USD $2 million to centralise its support operations in Sydney, aiming for a 25% increase in service providers and greater efficiency.

By Staff Writer • 2 min read • Mon, 19th Jul 2010