Customer service stories
The bank says the new framework is already routing 90 per cent of commercial emails and cutting manual work by 70 per cent.
Businesses can now review every call for compliance and service issues as Tollring adds AI tools that analyse customer conversations at scale.
Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.
Customers seeking VMware alternatives helped drive StorMagic’s annual recurring revenue up 36% as rising hardware costs boosted demand for its software.
Businesses chasing AI gains are turning to data and integration upgrades, as akto gains higher Boomi backing to support that shift.
A records search that once needed two workers and a forklift can now be done by one, easing retrieval across millions of stored boxes.
The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.
The tie-up should help enterprises make workflow decisions with governed data from more systems, not just ServiceNow itself.
The bank says the AI system will cut call handling times and wait times by surfacing customer details instantly for staff.
Uncertainty over Middle East routes is pushing more New Zealanders to travel agents, with 82% now avoiding the region, TAANZ says.
Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.
The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.
The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.
Unusual claims are testing insurers as a motorway cow, cannabis farm and disputed robot mower all led to real payouts and refusals.
The rollout could speed up advice and call handling for millions of Indonesian customers while keeping staff in control of regulated decisions.
Businesses are paying more for faster freight as fuel levies jumped and late same-day deliveries hit 30 per cent in Australia.
The hire marketplace is aiming to sharpen supplier oversight and customer service as it shifts towards a more data-led operating model.
Disconnected systems are driving up costs for logistics firms, with simple delivery queries sometimes taking teams hours to resolve.
The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.
Manual intervention after document capture is a costly bottleneck for AP and claims teams, which the new tool aims to remove.