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Customer service Stories - Page 6

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Customer service stories

Tollring unveils AI tools for customer conversation analysis
Unified Communications

Tollring unveils AI tools for customer conversation analysis

Businesses can now review every call for compliance and service issues as Tollring adds AI tools that analyse customer conversations at scale.

By Joseph Gabriel Lagonsin • 3 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Last month
StorMagic posts 36% growth as VMware rivals gain ground
Virtualisation

StorMagic posts 36% growth as VMware rivals gain ground

Customers seeking VMware alternatives helped drive StorMagic’s annual recurring revenue up 36% as rising hardware costs boosted demand for its software.

By Karen Joy Bacudo • 4 min read • Last month
akto named Boomi Platinum Partner in AI readiness push
Data Analytics

akto named Boomi Platinum Partner in AI readiness push

Businesses chasing AI gains are turning to data and integration upgrades, as akto gains higher Boomi backing to support that shift.

By Catherine Knowles • 4 min read • Last month
Peacock Bros RFID cuts box retrieval to one worker
Data Protection

Peacock Bros RFID cuts box retrieval to one worker

A records search that once needed two workers and a forklift can now be done by one, easing retrieval across millions of stored boxes.

By Mark Tarre • 4 min read • Last month
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.

By Sean Mitchell • 3 min read • Last month
Qlik partners ServiceNow to embed analytics in workflows
Data Analytics

Qlik partners ServiceNow to embed analytics in workflows

The tie-up should help enterprises make workflow decisions with governed data from more systems, not just ServiceNow itself.

By Sean Mitchell • 4 min read • Last month
Westpac NZ launches Microsoft AI contact centre platform
Network Infrastructure

Westpac NZ launches Microsoft AI contact centre platform

The bank says the AI system will cut call handling times and wait times by surfacing customer details instantly for staff.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Kiwis turn to travel agents amid Middle East disruption
Risk & Compliance

Kiwis turn to travel agents amid Middle East disruption

Uncertainty over Middle East routes is pushing more New Zealanders to travel agents, with 82% now avoiding the region, TAANZ says.

By Joseph Gabriel Lagonsin • 5 min read • Last month
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Last month
Synthflow appoints Matt Alexander as Channel Chief
Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Last month

Stories from Other Regions

Customer service stories

CIMB Niaga launches AI agents for Indonesian bank staff
Unified Communications

CIMB Niaga launches AI agents for Indonesian bank staff

The rollout could speed up advice and call handling for millions of Indonesian customers while keeping staff in control of regulated decisions.

By Karen Joy Bacudo • 5 min read • Last month
Late same-day freight lifts costs as fuel surcharges rise
Supply Chain

Late same-day freight lifts costs as fuel surcharges rise

Businesses are paying more for faster freight as fuel levies jumped and late same-day deliveries hit 30 per cent in Australia.

By Sean Mitchell • 4 min read • Last month
HSS ProService appoints Sam Davies as Supply Chain Director
Data Analytics

HSS ProService appoints Sam Davies as Supply Chain Director

The hire marketplace is aiming to sharpen supplier oversight and customer service as it shifts towards a more data-led operating model.

By Sofiah Nichole Salivio • 3 min read • Last month
Supply chain operators: Here's how to make AI and data work for you
Customer Relationship Management

Supply chain operators: Here's how to make AI and data work for you

Disconnected systems are driving up costs for logistics firms, with simple delivery queries sometimes taking teams hours to resolve.

By Adrian Randall • 6 min read • Last month
Narwhal Labs raises GBP £20 million for DeepBlue OS
Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.

By Mark Tarre • 3 min read • Last month
ABBYY & Tecala launch end-to-end document workflow tool
Digital Transformation

ABBYY & Tecala launch end-to-end document workflow tool

Manual intervention after document capture is a costly bottleneck for AP and claims teams, which the new tool aims to remove.

By Catherine Knowles • 4 min read • Last month