Customer service stories
More than half of small business leaders report higher productivity after adopting AI, with spending linked to savings of up to 10 hours a week.
Business customers could soon get more automated spending controls as American Express buys Hyper to add AI expense tools to its commercial services.
Security teams can now apply one policy model across more AI agents as Bedrock Data adds Google Vertex AI to ArgusAI.
Banks could use the new platform to cut frontline bottlenecks, as Backbase says 80% of such work happens in disconnected system gaps.
The ERP software group is sharpening its growth plans as it brings in a senior people leader to help reshape operations under a new Chief Executive Officer.
Enterprise users can now query Oracle databases in natural language through Gemini, without moving data or writing SQL, as the partners expand their cloud tie-up.
Thailand’s enterprise AI market is getting a more exclusive channel as Gulf Edge gains sole rights to Kore.ai’s platform in key sectors.
The updates aim to help companies turn internal data into AI-driven workflows while keeping business controls and governance in place.
Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.
More than 9,100 customers already use Snowflake's AI products weekly, as new tools aim to move corporate pilots into everyday workflows.
The framework is designed to expose hidden risks in production AI systems that can be missed by conventional one-off tests.
As AI agents spread across workplaces, static credentials are proving too risky for sensitive tasks and customer-facing systems.
Only 16% of employees are seeing big productivity gains despite average UK company spending of GBP £235,000 on AI and emerging tech.
Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.
The front-of-house security model now spans 27 countries and 89 clients, reflecting rising demand for blended reception and security roles.
The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.
Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.
Shoppers are abandoning purchases within minutes of outages, exposing retailers and venues to losses that quickly mount beyond GBP £1.7 billion a year.
The rollout aims to speed up store communication and improve safety for Heron Foods staff as theft and abuse in shops rise across the UK.
More Kiwi firms are moving beyond AI pilots, prompting Avanade to bolster local delivery in New Zealand as demand for implementation grows.