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Customer service Stories - Page 4

American Stories

Customer service stories

American Express to acquire Hyper in AI expense push
Software-as-a-Service

American Express to acquire Hyper in AI expense push

Business customers could soon get more automated spending controls as American Express buys Hyper to add AI expense tools to its commercial services.

By Karen Joy Bacudo • 3 min read • Last month

Global Stories

Customer service stories

Backbase launches AI-native banking OS to unify frontline
Software-as-a-Service

Backbase launches AI-native banking OS to unify frontline

Banks could use the new platform to cut frontline bottlenecks, as Backbase says 80% of such work happens in disconnected system gaps.

By Karen Joy Bacudo • 3 min read • Last month
Syspro names Tom Loeffert as Chief Human Resources Officer
Manufacturing

Syspro names Tom Loeffert as Chief Human Resources Officer

The ERP software group is sharpening its growth plans as it brings in a senior people leader to help reshape operations under a new Chief Executive Officer.

By Sofiah Nichole Salivio • 3 min read • Last month
Oracle & Google Cloud add Gemini Enterprise database agent
Hybrid Cloud

Oracle & Google Cloud add Gemini Enterprise database agent

Enterprise users can now query Oracle databases in natural language through Gemini, without moving data or writing SQL, as the partners expand their cloud tie-up.

By Sean Mitchell • 4 min read • Last month
Gulf Edge & Kore.ai strike exclusive Thailand AI deal
Unified Communications

Gulf Edge & Kore.ai strike exclusive Thailand AI deal

Thailand’s enterprise AI market is getting a more exclusive channel as Gulf Edge gains sole rights to Kore.ai’s platform in key sectors.

By Sofiah Nichole Salivio • 4 min read • Last month
Snowflake expands AI tools for business users & developers
Manufacturing

Snowflake expands AI tools for business users & developers

The updates aim to help companies turn internal data into AI-driven workflows while keeping business controls and governance in place.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month
Snowflake expands AI tools for business users & developers
Unified Communications

Snowflake expands AI tools for business users & developers

More than 9,100 customers already use Snowflake's AI products weekly, as new tools aim to move corporate pilots into everyday workflows.

By Sofiah Nichole Salivio • 5 min read • Last month
LangWatch launches open-source tool for AI red-teaming
Data Protection

LangWatch launches open-source tool for AI red-teaming

The framework is designed to expose hidden risks in production AI systems that can be missed by conventional one-off tests.

By Sean Mitchell • 4 min read • Last month
Why runtime identity is emerging as the next cybersecurity imperative
Data Protection

Why runtime identity is emerging as the next cybersecurity imperative

As AI agents spread across workplaces, static credentials are proving too risky for sensitive tasks and customer-facing systems.

By Ash Diffey • 5 min read • Last month

Stories from Other Regions

Customer service stories

8x8 launches retail nationwide for shared store devices
Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Last month
Securitas UK marks decade of STARS front-of-house growth
Hyperscale

Securitas UK marks decade of STARS front-of-house growth

The front-of-house security model now spans 27 countries and 89 clients, reflecting rising demand for blended reception and security roles.

By Joseph Gabriel Lagonsin • 2 min read • Last month
TAL expands Microsoft deal in biggest tech pact yet
Unified Communications

TAL expands Microsoft deal in biggest tech pact yet

The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.

By Mark Tarre • 4 min read • Last month
Why retailers need real-time visibility to handle demand surges
Data Protection

Why retailers need real-time visibility to handle demand surges

Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.

By Mikhail Ishkhanov • 6 min read • Last month
Payment failures put GBP £1.7bn in UK sales at risk
Disaster Recovery

Payment failures put GBP £1.7bn in UK sales at risk

Shoppers are abandoning purchases within minutes of outages, exposing retailers and venues to losses that quickly mount beyond GBP £1.7 billion a year.

By Sofiah Nichole Salivio • 4 min read • Last month
Heron Foods rolls out x-hoppers platform across 340 stores
Unified Communications

Heron Foods rolls out x-hoppers platform across 340 stores

The rollout aims to speed up store communication and improve safety for Heron Foods staff as theft and abuse in shops rise across the UK.

By Sofiah Nichole Salivio • 3 min read • Last month
Avanade expands in New Zealand on rising AI demand
Digital Transformation

Avanade expands in New Zealand on rising AI demand

More Kiwi firms are moving beyond AI pilots, prompting Avanade to bolster local delivery in New Zealand as demand for implementation grows.

By Sean Mitchell • 4 min read • Last month