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Customer service Stories - Page 40

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Customer service stories

A managed protection service suite empowers MSPs to scale their businesses effectively
Firewalls

A managed protection service suite empowers MSPs to scale their businesses effectively

A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.

By Debasish Mukherjee • 3 min read • Mon, 30th Jun 2025
Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
Digital Transformation

NTT DATA launches EPAS service to boost Salesforce Agentforce AI

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

By Jed Nykolle Harme • 5 min read • Thu, 26th Jun 2025
Ericsson unveils revamped partner programme for enterprise wireless
Data Analytics

Ericsson unveils revamped partner programme for enterprise wireless

Ericsson is revamping its Enterprise Wireless Solutions partner programme, simplifying tiers and boosting earnings, effective from 1 July 2025.

By Melania Watson • 3 min read • Wed, 25th Jun 2025
Ericsson unveils new partner scheme for wireless solutions
Digital Transformation

Ericsson unveils new partner scheme for wireless solutions

Ericsson launches a simpler partner scheme for Enterprise Wireless Solutions, boosting financial rewards and support in mid-2025.

By Jed Nykolle Harme • 3 min read • Wed, 25th Jun 2025
Avoid these 3 common pitfalls when using AI to improve customer experience
Customer Relationship Management

Avoid these 3 common pitfalls when using AI to improve customer experience

Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.

By Rob Tarkoff • 3 min read • Tue, 24th Jun 2025
TSD & Perplex Digital win top honours at Umbraco Awards 2025
Digital Transformation

TSD & Perplex Digital win top honours at Umbraco Awards 2025

Herefordshire's TSD and Perplex Digital have won top awards at the Umbraco Awards 2024 for their innovative eCommerce platforms and AI integrations.

By Shannon Williams • 5 min read • Tue, 24th Jun 2025
Ian Tickle named Chief of Global Field Operations at Freshworks
Software-as-a-Service

Ian Tickle named Chief of Global Field Operations at Freshworks

Ian Tickle has been named Chief of Global Field Operations at Freshworks, advancing from interim to lead the company's global sales and expansion efforts.

By Jed Nykolle Harme • 3 min read • Thu, 19th Jun 2025
NiCE & AWS deepen AI partnership to power CX automation
Unified Communications

NiCE & AWS deepen AI partnership to power CX automation

NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.

By Melvin Hipolito • 4 min read • Thu, 19th Jun 2025

Stories from Other Regions

Customer service stories

Square unveils portable Handheld for UK restaurants & cafes
Marketing Technologies

Square unveils portable Handheld for UK restaurants & cafes

Square has launched its portable Handheld device in the UK, offering restaurants a lightweight tool to streamline operations and improve service efficiency.

By Kaleah Salmon • 4 min read • Fri, 27th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Salesforce launches Agentforce 3 to boost enterprise AI
Customer Relationship Management

Salesforce launches Agentforce 3 to boost enterprise AI

Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025
AI agents are more than just a tech trend, but we must balance innovation with responsibility
Digital Transformation

AI agents are more than just a tech trend, but we must balance innovation with responsibility

Nvidia's CEO calls AI agents a multi-trillion-dollar opportunity, highlighting their potential to transform tech with autonomy and emotional intelligence.

By Samudhra Sendhil • 5 min read • Mon, 23rd Jun 2025
Duco joins ServiceNow Partner Program & expands leadership team
Digital Transformation

Duco joins ServiceNow Partner Program & expands leadership team

Adelaide's Duco joins ServiceNow Partner Program, appointing Sean Sounes to lead ServiceNow solutions and bolster digital transformation across APAC.

By Melvin Hipolito • 3 min read • Fri, 20th Jun 2025
Majority of Britons back fines for long customer call waits
Customer Experience

Majority of Britons back fines for long customer call waits

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

By Kaleah Salmon • 3 min read • Fri, 20th Jun 2025
UK retailers eye warehouse automation to drive future growth
Robotics

UK retailers eye warehouse automation to drive future growth

Most UK retailers see outdated warehouse tech as a barrier to growth, with 88% backing automation to boost efficiency and meet fluctuating customer demand.

By Shannon Williams • 3 min read • Thu, 19th Jun 2025
Agentic AI market set to soar as firms drive automation growth
Customer Experience

Agentic AI market set to soar as firms drive automation growth

Agentic AI market set to grow from USD $7.28 billion in 2025 to over $41 billion by 2030, driving automation and transforming sectors from cybersecurity to customer service.

By Shannon Williams • 6 min read • Wed, 18th Jun 2025
Tuatahi & Ventia sign NZD $110 million fibre network deal
Unified Communications

Tuatahi & Ventia sign NZD $110 million fibre network deal

Tuatahi First Fibre has appointed Ventia as its primary partner in a NZD $110 million deal to support its expanding fibre broadband network across New Zealand.

By Kaleah Salmon • 3 min read • Wed, 18th Jun 2025