eCommerceNews US - Technology news for digital commerce decision-makers
United States

Customer service Stories - Page 37

Global Stories

Customer service stories

Master of the trade tools: The case for becoming a power user
Document Management

Master of the trade tools: The case for becoming a power user

Mastering work tools-from laptops to AI software-transforms productivity and satisfaction, giving insurance brokers a crucial edge in a digital-first world.

By David Leach • 7 min read • Wed, 6th Aug 2025
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025
Standard Chartered & Alibaba partner to boost AI in finance
Digital Transformation

Standard Chartered & Alibaba partner to boost AI in finance

Standard Chartered partners with Alibaba to accelerate AI adoption in finance, aiming to enhance customer service and sustainability efforts.

By Melvin Hipolito • 3 min read • Thu, 31st Jul 2025
Unlocking broker potential: How cloud-based document management is a game-changer
Unified Communications

Unlocking broker potential: How cloud-based document management is a game-changer

Cloud-based document management transforms insurance brokers' workflow, cutting admin by half and boosting productivity while ensuring compliance.

By Kathryn McClunie • 4 min read • Wed, 30th Jul 2025

Stories from Other Regions

Customer service stories

Access4 unveils Ai Amplify voice assistant for channel partners
Unified Communications

Access4 unveils Ai Amplify voice assistant for channel partners

Access4 has launched Ai Amplify, an AI voice assistant on its SASBOSS platform, enhancing call handling and customer engagement for channel partners.

By Melania Watson • 2 min read • Wed, 6th Aug 2025
Adrian Smith appointed Chief Executive Officer of PMT Security
Smart Cities

Adrian Smith appointed Chief Executive Officer of PMT Security

Adrian Smith has been named CEO of PMT Security, aiming to drive growth while maintaining its family-run culture and expanding integrated security solutions.

By Melvin Hipolito • 3 min read • Mon, 4th Aug 2025
Exclusive: Denodo on why real-time data is key to AI success
Virtualisation

Exclusive: Denodo on why real-time data is key to AI success

Real-time data access is essential for AI-driven agility, as Denodo reveals how virtualisation boosts speed and governance in enterprise systems.

By Melania Watson • 5 min read • Mon, 4th Aug 2025
Ayala Land Hospitality adopts IDeaS tech to boost hotel revenue
Data Analytics

Ayala Land Hospitality adopts IDeaS tech to boost hotel revenue

Ayala Land Hospitality partners with IDeaS to deploy G3 Revenue Management System, boosting hotel revenue and guest experience across the Philippines.

By Melvin Hipolito • 3 min read • Fri, 1st Aug 2025
Colonial First State expands AI tools to boost service & advice
Digital Transformation

Colonial First State expands AI tools to boost service & advice

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

By Kaleah Salmon • 4 min read • Fri, 1st Aug 2025
Aluminium Industries triples growth with SYSPRO system overhaul
Financial Systems

Aluminium Industries triples growth with SYSPRO system overhaul

Melbourne-based Aluminium Industries has tripled its growth after upgrading to the SYSPRO ERP system, boosting efficiency across multiple business divisions.

By Melvin Hipolito • 3 min read • Fri, 1st Aug 2025
Exclusive: Sarah Richardson on AI, loyalty and global ALA push
Customer Experience

Exclusive: Sarah Richardson on AI, loyalty and global ALA push

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

By Melania Watson • 6 min read • Fri, 1st Aug 2025
Exclusive: ServiceNow calls for bold AI adoption to boost national productivity
Customer Experience

Exclusive: ServiceNow calls for bold AI adoption to boost national productivity

ServiceNow partners with Datacom to boost AI-driven automation in New Zealand, aiming to enhance enterprise productivity amid demographic challenges.

By Melania Watson • 4 min read • Thu, 31st Jul 2025
Victoria Police & Serco renew partnership, boosting efficiency
Customer service

Victoria Police & Serco renew partnership, boosting efficiency

Victoria Police and Serco have renewed their partnership, freeing over 100,000 hours annually for frontline policing through enhanced non-emergency reporting services.

By Kaleah Salmon • 3 min read • Thu, 31st Jul 2025
Vertu Motors boosts efficiency with LogicMonitor for IT overhaul
Digital Transformation

Vertu Motors boosts efficiency with LogicMonitor for IT overhaul

Vertu Motors enhances IT efficiency and customer service across 198 UK dealerships with LogicMonitor's AI-powered platform for unified hybrid infrastructure monitoring.

By Jed Nykolle Harme • 3 min read • Wed, 30th Jul 2025
Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff
Customer Experience

Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Call Design's CallD.AI puts compliance at core of contact centre AI
Unified Communications

Call Design's CallD.AI puts compliance at core of contact centre AI

Call Design's CallD.AI platform embeds compliance and governance at the heart of contact centre AI, ensuring transparency and operational integrity for enterprises.

By Kaleah Salmon • 3 min read • Wed, 30th Jul 2025
Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Customer Science buys Friendly Persuasion to boost CX solutions
Digital Transformation

Customer Science buys Friendly Persuasion to boost CX solutions

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025