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Customer service Stories - Page 34

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Customer service stories

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Customer service stories

Banks accelerate shift from AI research to practical deployment
Fintech

Banks accelerate shift from AI research to practical deployment

Banks have accelerated the shift from AI research to practical tools, with top institutions rapidly deploying innovations in trading, fraud prevention, and customer service.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
Krungsri enhances data strategy with Informatica for digital growth
Hybrid Cloud

Krungsri enhances data strategy with Informatica for digital growth

Krungsri has partnered with Informatica to boost data governance and management, supporting its digital growth and serving over 19 million customers across ASEAN.

By Melvin Hipolito • 4 min read • Fri, 19th Sep 2025
Adyen & LVMH unify payments to enhance luxury customer journey
Fintech

Adyen & LVMH unify payments to enhance luxury customer journey

Adyen is unifying payment systems across nearly 50 LVMH Maisons to enhance luxury customer experiences in over 1,000 stores globally.

By Melvin Hipolito • 3 min read • Thu, 18th Sep 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Samsung expands remote appliance service to 122 countries worldwide
Customer Experience

Samsung expands remote appliance service to 122 countries worldwide

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Calabrio launches AI-driven workforce solution for contact centres
Generative AI

Calabrio launches AI-driven workforce solution for contact centres

Calabrio unveils Workforce Intelligence, an AI-powered platform enhancing contact centre operations with real-time adaptability and improved agent performance.

By Melvin Hipolito • 3 min read • Tue, 16th Sep 2025
FourKites wins top usability award for AI-powered supply chain
Network Infrastructure

FourKites wins top usability award for AI-powered supply chain

FourKites has earned the second-highest usability ranking in the Nucleus Research 2025 Control Tower Value Matrix for its AI-powered supply chain platform.

By Catherine Knowles • 4 min read • Fri, 12th Sep 2025
Q4 appoints Lewis Black as CEO & founder Darrell Heaps as Chairman
Artificial Intelligence

Q4 appoints Lewis Black as CEO & founder Darrell Heaps as Chairman

Q4 appoints Lewis Black as CEO, with founder Darrell Heaps becoming Chairman to focus on AI strategy amid rapid growth in AI-driven investor relations.

By Jed Nykolle Harme • 4 min read • Fri, 12th Sep 2025
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Unified Communications

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025
Superdry streamlines global retail operations with AI platform
Digital Transformation

Superdry streamlines global retail operations with AI platform

Superdry has upgraded its global retail operations with Cegid's AI platform to boost efficiency, cut admin, and support staff across its UK, European and US stores.

By Kaleah Salmon • 3 min read • Tue, 9th Sep 2025
NiCE completes Cognigy deal to boost global AI customer experience
Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
Australian consumers wary of AI, prefer human service touch
Digital Transformation

Australian consumers wary of AI, prefer human service touch

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025

Stories from Other Regions

Customer service stories

Australian businesses use AI to halve call centre waiting times
Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
Regulated firms warned to leverage tech or risk falling behind
Unified Communications

Regulated firms warned to leverage tech or risk falling behind

UK regulated firms urged to embrace technology for compliance, or risk falling behind as stricter rules and customer expectations reshape industries.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
UMusic Hotels adopts Oracle Cloud for guest service & growth
Marketing Technologies

UMusic Hotels adopts Oracle Cloud for guest service & growth

UMusic Hotels adopts Oracle Cloud tech to enhance guest services and streamline operations as it expands music-focused hotels globally, including a Madrid flagship.

By Sean Mitchell • 3 min read • Thu, 18th Sep 2025
Agentic AI reshapes banking security, raising efficiency & risks
Storage

Agentic AI reshapes banking security, raising efficiency & risks

Agentic AI is transforming Australian banking security, boosting efficiency but raising risks as cybercriminals exploit AI in 80% of ransomware attacks.

By Jed Nykolle Harme • 4 min read • Wed, 17th Sep 2025
RingCentral to bring AI workforce management tools to RingCX
Unified Communications

RingCentral to bring AI workforce management tools to RingCX

RingCentral will launch AI-enabled workforce management tools for its RingCX platform in Australia by year-end following its CommunityWFM acquisition.

By Catherine Knowles • 4 min read • Fri, 12th Sep 2025