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Customer service Stories - Page 28

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Customer service stories

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Customer service stories

IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
Holiday sales boom triggers surge in disputes, risking USD $250bn
Customer Experience

Holiday sales boom triggers surge in disputes, risking USD $250bn

Holiday online sales in the US are set to exceed USD $250bn in 2025, but rising disputes and friendly fraud threaten retailers' profits this season.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
Capco to deploy OpenAI technology for global finance & energy
Digital Transformation

Capco to deploy OpenAI technology for global finance & energy

Capco joins OpenAI's Beta Services Partner Programme, gaining early access to AI tech to enhance financial and energy sector services globally.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Ant International brings AI-powered customer service to Asia
Crypto

Ant International brings AI-powered customer service to Asia

Ant International partners with TNG Digital and easypaisa to launch AI-driven customer service, enhancing efficiency and security in Asian digital banking.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Salesforce says AI to run 50% of customer service cases by 2027
Digital Transformation

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025
Financial institutions adopt AI with focus on trust & staff
Data Protection

Financial institutions adopt AI with focus on trust & staff

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025
Infosys launches AI-first model to transform global GCCs
Digital Transformation

Infosys launches AI-first model to transform global GCCs

Infosys has launched an AI-First GCC Model to help global firms transform their capability centres into scalable, AI-enabled hubs across diverse industries.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025

Stories from Other Regions

Customer service stories

Allett Mowers streamlines operations with new cloud ERP system
Document Management

Allett Mowers streamlines operations with new cloud ERP system

Allett Mowers has adopted Infor CloudSuite Industrial cloud ERP, cutting order lead times from 12 to four weeks while boosting productivity and customer service.

By Melvin Hipolito • 4 min read • Wed, 19th Nov 2025
Australia's banks bet big on AI, but the real test is trust, not tech
Digital Transformation

Australia's banks bet big on AI, but the real test is trust, not tech

Seventy-six percent of Australian banks use AI, leading in Asia-Pacific, but trust and regulation remain key hurdles for wider adoption.

By Andrew Groth • 4 min read • Wed, 19th Nov 2025
Digital reliability key as travel disruptions fuel passenger anxiety
Customer service

Digital reliability key as travel disruptions fuel passenger anxiety

Rising digital disruptions in Australia's travel sector have increased passenger anxiety, with 77% fearing delays or being stranded during peak season.

By Shannon Williams • 3 min read • Wed, 19th Nov 2025
Adopting “AI” for Digital Transformation requires specificity
Data Analytics

Adopting “AI” for Digital Transformation requires specificity

Businesses must specify which AI type they adopt-LLMs, generative, or predictive-to drive meaningful digital transformation and avoid empty buzzwords.

By Joe Logan • 5 min read • Tue, 18th Nov 2025
Designing for the future: How circularity is reshaping product lifecycles
Clean technologies

Designing for the future: How circularity is reshaping product lifecycles

Leading tech firms redesign products for circularity, focusing on durability and resale value to boost sustainability and brand loyalty.

By James Murdock • 5 min read • Tue, 18th Nov 2025
Loganair's festive ad features puffin family journey home
Customer service

Loganair's festive ad features puffin family journey home

Loganair's new Christmas advert follows a puffin family journeying across the UK, highlighting the joy of reuniting at home for the festive season.

By Melvin Hipolito • 2 min read • Tue, 18th Nov 2025
Alayic launches UK AI voice agent service from GBP £39.99 monthly
Customer Experience

Alayic launches UK AI voice agent service from GBP £39.99 monthly

Alayic has launched an AI voice agent service in the UK for GBP £39.99/month, helping small businesses automate customer calls around the clock.

By Kaleah Salmon • 3 min read • Tue, 18th Nov 2025
Dubai arbitration centre launches DANA digital platform for cases
Digital Transformation

Dubai arbitration centre launches DANA digital platform for cases

Dubai International Arbitration Centre launches DANA digital platform to streamline case management and enhance transparency in dispute resolution from January 2026.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
Freshworks unveils AI features to boost UK enterprise support
Fintech

Freshworks unveils AI features to boost UK enterprise support

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

By Sean Mitchell • 4 min read • Tue, 18th Nov 2025