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Customer service Stories - Page 27

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Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Hungry Jack's boosts digital agility with Azure cloud upgrade
Digital Transformation

Hungry Jack's boosts digital agility with Azure cloud upgrade

Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
Bike Matrix tool boosts Bike24 sales & cuts returns by 10 percent
Customer Experience

Bike Matrix tool boosts Bike24 sales & cuts returns by 10 percent

Bike Matrix's compatibility tool boosted Bike24's sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

By Melvin Hipolito • 4 min read • Thu, 20th Nov 2025
Cloudbeds & Hopper bring flexible cancellation to hotels
Customer service

Cloudbeds & Hopper bring flexible cancellation to hotels

Cloudbeds partners with Hopper to offer independent hotels Cancel for Any Reason, boosting guest flexibility and new revenue streams through direct bookings.

By Melvin Hipolito • 2 min read • Thu, 20th Nov 2025
Pacsun transforms stores with unified point of sale technology
Customer Experience

Pacsun transforms stores with unified point of sale technology

Pacsun has launched a unified point of sale system in 300+ stores, boosting order fulfilment by 40% and cutting logistics costs by 25%.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025

Stories from Other Regions

Customer service stories

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025
Financial firms turn to autonomous AI to boost growth & efficiency
Fintech

Financial firms turn to autonomous AI to boost growth & efficiency

Financial firms are deploying autonomous AI to fully automate routine tasks, boosting operational efficiency and focusing human effort on growth-driving work.

By Melvin Hipolito • 3 min read • Fri, 21st Nov 2025
Boost Mobile slashes SIM & phone prices for Black Friday sale
Customer service

Boost Mobile slashes SIM & phone prices for Black Friday sale

Boost Mobile cuts prepaid SIM and refurbished phone prices up to 74% and 15% respectively in Black Friday deals across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Yarra City Council upgrades IT to manage AUD $2 billion assets
Document Management

Yarra City Council upgrades IT to manage AUD $2 billion assets

Yarra City Council partners with TechnologyOne to upgrade IT, enhancing management of AUD $2 billion assets and speeding up customer service delivery.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Babeltext aims to bring accessible AI to billions via messaging
Customer Experience

Babeltext aims to bring accessible AI to billions via messaging

Sydney-based Babeltext is expanding AI access to over 6.9 billion mobile users by enabling seamless, multilingual interactions via messaging apps and basic phones.

By Melania Watson • 3 min read • Fri, 21st Nov 2025
Australian retailers lead in customer service as eyewear excels
Customer Experience

Australian retailers lead in customer service as eyewear excels

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

By Kaleah Salmon • 3 min read • Fri, 21st Nov 2025
Alcatel-Lucent Enterprise launches API platform for partners
Unified Communications

Alcatel-Lucent Enterprise launches API platform for partners

Alcatel-Lucent Enterprise unveils ALE API Sphere, a platform giving partners secure, real-time access to product data and services for enhanced collaboration.

By Sean Mitchell • 2 min read • Thu, 20th Nov 2025
Tech and AI won't kill sales - but it's changing the game beyond recognition
Customer Relationship Management

Tech and AI won't kill sales - but it's changing the game beyond recognition

Technology is transforming sales with data and automation, but human insight remains vital for building trust and closing deals in a changing landscape.

By Nick Coward • 5 min read • Thu, 20th Nov 2025
eight launches 10Gbps home internet in Singapore for SGD $28.80
Network Infrastructure

eight launches 10Gbps home internet in Singapore for SGD $28.80

eight Telecom launches eight Home Internet in Singapore, offering up to 10Gbps fibre broadband for SGD $28.80 monthly with no contracts and BYOR option.

By Sean Mitchell • 2 min read • Thu, 20th Nov 2025
AI to handle 60 per cent of Australian customer queries by 2027
Data Protection

AI to handle 60 per cent of Australian customer queries by 2027

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

By Melania Watson • 3 min read • Thu, 20th Nov 2025
AI & contextual intelligence redefine UK customer expectations
Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025