eCommerceNews US - Technology news for digital commerce decision-makers
United States

Customer service Stories - Page 22

Global Stories

Customer service stories

Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Talkdesk unveils new AI tools for retail & consumer goods
Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Klaviyo boosts EMEA growth, names Europe-based Co-CEO
Software-as-a-Service

Klaviyo boosts EMEA growth, names Europe-based Co-CEO

Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.

By Mark Tarre • 4 min read • Mon, 12th Jan 2026
BGF invests GBP £16.6m in Workbooks to fund US growth
Customer Relationship Management

BGF invests GBP £16.6m in Workbooks to fund US growth

BGF invests GBP £16.6m in Workbooks to accelerate US expansion and deepen development of its integrated mid-market SaaS platform.

By Kaleah Salmon • 3 min read • Mon, 12th Jan 2026
Google launches Gemini CX AI to unite retail journeys
Unified Communications

Google launches Gemini CX AI to unite retail journeys

Google Cloud unveils Gemini CX AI platform to link retail and restaurant shopping, service and ordering into one joined-up experience.

By Mark Tarre • 5 min read • Mon, 12th Jan 2026
Retailers warned of post-holiday surge in chargebacks
Data Analytics

Retailers warned of post-holiday surge in chargebacks

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 10th Jan 2026
Salesforce unveils AI fluency guide for agentic workforces
Digital Transformation

Salesforce unveils AI fluency guide for agentic workforces

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Hapax launches free AI certification course for bankers
Software-as-a-Service

Hapax launches free AI certification course for bankers

Hapax unveils a free AI certification for bankers as lenders ramp up AI spending and face tougher scrutiny from regulators and boards.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026

Stories from Other Regions

Customer service stories

From complexity to clarity: How AI is transforming UK local government
Smart Cities

From complexity to clarity: How AI is transforming UK local government

UK councils ramp up AI spending to boost efficiency and services, but poor strategy and complexity risk wasting taxpayers' money.

By Simon Hayward • 4 min read • Tue, 13th Jan 2026
Renfrewshire AI adviser Millie hailed as model for councils
Unified Communications

Renfrewshire AI adviser Millie hailed as model for councils

Renfrewshire's AI adviser Millie cuts calls, saves GBP £110,000 and wins awards, as Scotland is hailed a model for council services.

By Kaleah Salmon • 3 min read • Mon, 12th Jan 2026
Crew Clothing rolls out Cegid platform across brands
Customer Experience

Crew Clothing rolls out Cegid platform across brands

Crew Clothing rolls out Cegid Retail Store Excellence across 217 UK stores, unifying operations and boosting multi-brand visibility in real time.

By Mark Tarre • 4 min read • Mon, 12th Jan 2026
Quail Digital unveils safety-focused retail headsets
Unified Communications

Quail Digital unveils safety-focused retail headsets

Quail Digital launches Pro12 wireless headsets to boost safety and incident response as UK retailers battle surging theft and staff abuse.

By Sofiah Nichole Salivio • 4 min read • Mon, 12th Jan 2026
Patchworks unveils MCP to plug AI into live retail ops
Digital Transformation

Patchworks unveils MCP to plug AI into live retail ops

Patchworks debuts MCP integration layer to plug AI into retailers' live systems, promising real-time workflows beyond basic recommendations.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Zespri speeds NZD $70m claims with SAP automation push
Agricultural Technology

Zespri speeds NZD $70m claims with SAP automation push

Zespri taps SAP cloud to automate over NZD $70m in annual quality claims, slashing processing times and boosting consistency worldwide.

By Melania Watson • 4 min read • Mon, 12th Jan 2026
European staff lose two days a week to office admin
Document Management

European staff lose two days a week to office admin

European office workers now lose nearly two days a week to admin, as leaders talk up automation but staff see little change on the ground.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 9th Jan 2026
Cloud.in names Vishal Dhanfule West India sales head
DevOps

Cloud.in names Vishal Dhanfule West India sales head

Cloud.in appoints veteran Vishal Dhanfule as West India sales head to drive growth and deepen cloud adoption across key regional markets.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Alayic appoints Planet Zeus to spearhead AI voice PR
Unified Communications

Alayic appoints Planet Zeus to spearhead AI voice PR

AI voice start-up Alayic hires North West agency Planet Zeus to lead PR and social push for launch of its automated call-handling platform.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 9th Jan 2026
NZ firms lift tech spend as AI shifts from trials to scale
Disaster Recovery

NZ firms lift tech spend as AI shifts from trials to scale

New Zealand firms plan bigger tech budgets as optimism grows, shifting AI from pilots to scaled deployments despite talent and cyber strains.

By Mark Tarre • 6 min read • Fri, 9th Jan 2026