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Customer service Stories - Page 21

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Newo.ai, IONOS launch AI receptionist for small firms
Digital Transformation

Newo.ai, IONOS launch AI receptionist for small firms

Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
Manhattan unveils AI agents across Manhattan Active suite
Unified Communications

Manhattan unveils AI agents across Manhattan Active suite

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
FourKites forms advisory board to shape manufacturing tech
Software-as-a-Service

FourKites forms advisory board to shape manufacturing tech

FourKites has created a manufacturing advisory board of senior supply chain leaders to steer its product roadmap and AI-driven logistics tools.

By Catherine Knowles • 3 min read • Thu, 15th Jan 2026
Five9 & Google Cloud launch unified AI contact centre CX
Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026
Babeltext unveils MC-ML-AI to turn chats into actions
Unified Communications

Babeltext unveils MC-ML-AI to turn chats into actions

Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.

By Sofiah Nichole Salivio • 4 min read • Thu, 15th Jan 2026
Chargebacks surge threatens retailers' holiday profits
Data Analytics

Chargebacks surge threatens retailers' holiday profits

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

By Shannon Williams • 4 min read • Thu, 15th Jan 2026
Google unveils AI shopping protocol & brand agents
Customer Experience

Google unveils AI shopping protocol & brand agents

Google launches a Universal Commerce Protocol and Business Agent tools as it bets on AI agents to drive the next era of online shopping.

By Mark Tarre • 3 min read • Thu, 15th Jan 2026
Ant backs Google's Universal Commerce Protocol push
Crypto

Ant backs Google's Universal Commerce Protocol push

Ant backs Google's new Universal Commerce Protocol to standardise how AI agents handle shopping, payments and post-purchase support.

By Sofiah Nichole Salivio • 4 min read • Wed, 14th Jan 2026
Nintex tips 2026 'reality check' for enterprise agentic AI
Data Analytics

Nintex tips 2026 'reality check' for enterprise agentic AI

Nintex warns enterprise agentic AI will face a 2026 reality check, with tighter budgets, targeted use cases and tougher governance.

By Sofiah Nichole Salivio • 4 min read • Wed, 14th Jan 2026
AI to transform business risk, trust & compliance by 2026
Unified Communications

AI to transform business risk, trust & compliance by 2026

AI will reshape risk, trust and compliance in 2026 as firms swap hype for embedded tools, tighter controls and higher regulatory scrutiny.

By Mark Tarre • 12 min read • Wed, 14th Jan 2026
SAS forecasts agentic AI to transform banking by 2026
Digital Transformation

SAS forecasts agentic AI to transform banking by 2026

SAS predicts agentic AI will run core banking by 2026, reshaping trust, fraud defences, climate risk and quantum-powered decision making.

By Sofiah Nichole Salivio • 10 min read • Tue, 13th Jan 2026
Klaviyo predicts AI voice shopping & smart returns
Digital Transformation

Klaviyo predicts AI voice shopping & smart returns

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
AI agents to reshape retail, squeeze SaaS & ad spend
Customer Experience

AI agents to reshape retail, squeeze SaaS & ad spend

AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026

Stories from Other Regions

Customer service stories

Sage adds Copilot AI to Operations for supply chains
Manufacturing

Sage adds Copilot AI to Operations for supply chains

Sage has embedded its Copilot generative AI into Sage Operations to surface supply chain risks earlier and cut manual fulfilment checks.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026
UK firms struggle with shadow AI & weak data controls
Data Protection

UK firms struggle with shadow AI & weak data controls

Shadow AI and shaky data foundations are undermining UK corporate AI rollouts, with leaders warning of weak controls and executive blind spots.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
StarHub unveils fast-service compact store at Suntec City
Robotics

StarHub unveils fast-service compact store at Suntec City

StarHub has launched a compact fast-service store at Suntec City, targeting office workers and city shoppers seeking quicker, human-led support.

By Karen Joy Bacudo • 3 min read • Thu, 15th Jan 2026
Partners Life names Debbie Eyre as new Chief Operating Officer
Digital Transformation

Partners Life names Debbie Eyre as new Chief Operating Officer

Partners Life has appointed experienced insurance leader Debbie Eyre as chief operating officer, with her role to begin in February 2026.

By Melania Watson • 3 min read • Thu, 15th Jan 2026