eCommerceNews US - Technology news for digital commerce decision-makers

Change Management stories - Page 3

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Infobip embeds AI across operations at DevDays 2026

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Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.
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AI agents shake up accounting firms' bookkeeping workflows

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AI agents prompt accounting firms to redesign bookkeeping and tax workflows as junior staff tasks are automated and human oversight stays central.
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Freshworks boosts Freshservice with live asset mapping

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Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
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Zapier survey warns of AI vendor lock-in in enterprises

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Enterprise leaders fear AI vendor lock-in, as 74% say losing their main supplier would disrupt operations and most migrations prove harder than expected.
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Kyndryl launches agentic AI service management toolkit

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Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.
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Radix sets Houston industrial AI event for 2026

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Radix has set out a Houston industrial AI event for 2026, aiming to help energy and manufacturing leaders turn pilots into operational gains.
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Whatfix study warns AI adoption gap costs mid-sized firms

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Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.
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KPMG survey finds leaders keep AI spending despite recession

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KPMG survey shows global leaders will keep AI investment high through recession fears, as governance and workforce change separate winners from the rest.
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Engaged North American workers still eyeing new jobs

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Firstup warns that most engaged North American workers are still job-hunting, as poor communication, weak trust and frontline pressure fuel turnover risks.
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Business leaders keep betting on AI despite recession

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KPMG survey finds most executives will keep pouring money into artificial intelligence through a recession, with USD $186 million planned on average next year.
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Gain Theory says insight gap is cultural, not technical

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Gain Theory urges marketers to fix cultural barriers and siloed measurement, saying 54% of B2C decision-makers find insights unactionable.
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Data analysis & AI literacy top skills for accountants

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Data analysis and AI literacy emerge as the most sought-after skills as Caseware study finds many accountancy firms unprepared for AI retraining.
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Walmart Mexico expands Vusion EdgeSense store rollout

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Walmart México y Centroamérica to fit 1.7 million electronic shelf labels and 180,000 smart rails in first Latin America EdgeSense rollout.
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FNZ launches premium Select service for wealth clients

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FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
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Liquibase launches database governance tools for enterprise

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Liquibase rolls out AI-backed database governance and deployment connectors for ServiceNow, GitHub, Harness and Terraform to improve auditability.
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Software switch regret weighs on SMB growth, survey finds

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Survey finds 82% of SMBs regretting software switches say tech costs are hurting growth, as high upfront fees deter further change.
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Garney adopts Hyland for SAP SuccessFactors in HR shift

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Garney deepens Hyland tie-up to unify HR records in SAP SuccessFactors, aiming to cut manual work and bolster automation across its US operations.
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BDO & Microsoft pilot agentic AI blueprint for firms

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BDO and Microsoft test agentic AI blueprint to help firms move from pilot projects to full-scale business deployment.
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The evolving role of the CSO: From technical guardian to business strategist

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CSOs are shedding their purely technical image as security chiefs are pushed into the boardroom to drive sales, trust and growth.
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Atturra's Chris Rae: Choose the happy path (or, why 'perfect' automation fails)

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Atturra's Chris Rae says successful automation starts with the happy path, as a new AI platform cuts mining HR compliance workload by 80%.