Automation stories - Page 8

AI ambitions and cost pressures are reshaping observability, as teams centralise tools, embrace SaaS and double down on open standards.

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.

Anthropic has launched an in-house institute to study AI's societal risks, governance and economic upheaval as it predicts rapid progress.

Finastra launches a central AI hub and names Chris McClellen as group head, boosting hiring in Atlanta and India to scale its initiatives.

US fintech Ramp is buying Stockholm-based Billhop to plug its AI finance platform into Billhop's European payments rails and licences.

PagerDuty links Anthropic, Cursor and LangChain to expand its AI ops ecosystem, boosting incident response across modern software stacks.

Adobe boss Shantanu Narayen to step down as chief executive after 18 years, staying on as chair while the group navigates the AI era.

EC-Council launches the Global CISO Council to unify AI governance, tech risk oversight and regulatory response for senior security leaders.

BackOps secures USD $26m Series A to scale AI-driven logistics tools that automate exception handling and cut manual supply chain work.

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

Midmarket security chiefs brim with confidence yet lack the tools, staff and speed to keep pace with fast-moving cyber threats, survey finds.

Fairview selects Workday to overhaul HR, finance and supply chain in a multi-year move to a single AI-enabled operations platform.

Skills-focused cyber talent strategies can save firms over USD $125,000 per hire, boosting retention, speed to recruit and women's leadership.

AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

AI 'leaders' in finance rush to pilots but lack rules, data and governance to scale tools into core, high‑accountability workflows.