Automation stories - Page 19

Brightcove maps 2026 AI push and major UX overhaul, promising faster innovation, richer accessibility tools and smoother video operations.

From AI analytics to remote fixes, digital service is reshaping cash operations, boosting uptime, trust, and sustainability at every stage.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

As AI spreads across business, experts warn high-stakes boardroom decisions demand slower, explainable tools that enhance human judgment.

Tata Communications has rolled out an AI-ready multi-cloud suite to help APAC enterprises scale hybrid AI with integrated network, edge and visibility.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

Cybersecurity leaders warn boards must treat data privacy as a strategic imperative as AI drives explosive growth in personal data use.

AI investment is surging faster than data privacy and board oversight, leaving storage gaps and weak access controls to fuel rising risk.

Iterate.ai, TD SYNNEX and HPE launch AI tool to spot hospital claim errors and payment gaps, targeting millions in hidden revenue losses.

Ataccama named Leader in Forrester's 2026 Data Quality Wave, earning top Strategy score for its AI-first, end-to-end data trust platform.

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

Enterprises ringfence AI spend as core infrastructure, racing from pilots to orchestrated, governed systems despite economic headwinds.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Mitsubishi Electric completes USD $1bn purchase of OT and IoT security specialist Nozomi Networks, which will continue to run independently.

AI-driven hacking has pushed weekly cyber attacks up 70% since 2023, with Check Point warning campaigns are faster, broader and harder to stop.

Aeris surpasses 100 million devices on its IoT platform after Ericsson asset deal, far outpacing global cellular IoT growth rates.

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

Regulatory uncertainty stalls most payroll projects, yet leaders eye AI tools to cut compliance strain and sharpen workforce planning.

SMEs prioritise AI and face-to-face meetings, but US firms outpace UK peers on dedicated staff and appetite for external AI advice.