CAS picks NEWWORK platform for AI-enabled operations

CAS has selected NEWWORK's Digital Workforce Platform to connect its sales, supply chain and production systems, marking the electronic weighing equipment manufacturer's first step towards becoming an AI-enabled business.

The initial rollout will begin with a pilot linking sales, purchasing, production, supply chain, inventory and logistics systems. The aim is to give teams real-time visibility across the order-to-delivery process, where information has been spread across separate systems.

Founded in South Korea in 1983, CAS supplies customers in more than 120 countries. Its products include scales, load cells and other commercial systems used in retail, logistics, agriculture, food processing and industrial markets.

Manufacturers often struggle to track orders and deliveries when data sits in different software systems. As a result, sales teams may learn about production delays, material shortages or delivery changes only after those issues begin affecting customers.

NEWWORK said its platform will sit above CAS's existing business software rather than replace it. It is designed to bring together data from commercial and operational functions so staff can view and act on changes across departments in a single environment.

That should help CAS improve pipeline and delivery forecasting, reduce the need for staff to reconstruct information manually and respond faster when supply chain or production problems emerge. The platform is also designed to interpret operational events and recommend actions, rather than simply issue alerts.

Global operations

The choice of platform reflects the complexity of CAS's international business, which spans multiple markets and regions. For manufacturers with broad export footprints, integrating customer-facing and factory systems has become a priority as they seek faster responses to disruptions and tighter coordination between commercial teams and operations.

Taein Kim, Chief Executive Officer, CAS, said the company needed a system suited to that scale. "As an international company, we serve customers across many regions and cultures, so we need a platform built for a truly global business," Kim said.

"NEWWORK's team understands the fundamentals of CRM and ERP and has reimagined them with AI. The platform's AI-native approach will benefit our management, our salespeople and, most importantly, our customers through better communication," Kim said.

Pilot stage

The deployment will start with a pilot rather than a full company-wide implementation. That phased approach suggests CAS will test how the system handles live information flows between departments before deciding on broader adoption across its manufacturing and commercial operations.

NEWWORK describes its software as an operating layer that works across existing systems. The platform combines an agent operating system, an integration layer and workflow tools in a governed environment intended for use by staff and autonomous software agents.

The project reflects a wider shift among manufacturers seeking to use AI in day-to-day operations, not only in analytics or reporting. Instead of limiting AI to dashboards, companies are increasingly trying to use it to monitor events across supply, production and delivery processes and support decisions as conditions change.

Michael Jaszczyk, Chief Executive Officer, NEWWORK, said manufacturers needed AI built into operational processes. "Enterprises understand that they need an operating layer that actually executes work across the systems where the work happens," Jaszczyk said.

"CAS knows that becoming an AI-enabled manufacturer requires far more than adding technology on top of yesterday's processes. We are proud to partner with a global leader that shares our conviction that AI should be at the core of how a modern organization operates and serves its customers," Jaszczyk said.