Latest News - Page 126 - eCommerceNews US

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025

Application Security

Retailers unprepared for AI-driven cyber threats as attacks surge

Nearly half of retailers report surging AI-driven cyber attacks, yet only a quarter feel prepared as the busy shopping season looms, new research shows.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025

Digital Transformation

Paysafe & Endava partner to transform global digital payments

Paysafe and Endava have joined forces in a multi-year partnership to revolutionise global digital payments using AI-driven technologies and expert services.

By Catherine Knowles • 2 min read • Tue, 18th Nov 2025

Marketing Technologies

Storyblok & OtterlyAI partner to boost AI search visibility

Storyblok partners with OtterlyAI to help brands enhance visibility on AI-driven search engines amid shifting consumer search habits.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025

Google

Pulse Advertising appoints Maximillian Adagio as Senior Director Growth

Pulse Advertising names Maximillian Adagio as Senior Director, Growth to expand its US client base in a rapidly evolving digital marketing landscape.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025

Marketing Technologies

New MTP, KD Global pact eases EU SME expansion to US & Canada

Meet The People and KD Global USA have teamed up to simplify market entry for European SMEs into the US and Canada with a unified service platform.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025

Artificial Intelligence

Wayvia unveils AI-powered Prowl platform for real-time price control

Wayvia launches AI-powered Prowl platform to monitor and enforce real-time pricing, protecting brands' margins amid volatile retail conditions.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025

Firewalls

TextNow adopts Enea firewall to combat rising SMS fraud risk

TextNow partners with Enea to deploy Adaptive Messaging Firewall, tackling rising SMS fraud and enhancing user protection amid growing scam threats.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025

Expedia

Hotel bookings shift as travellers seek value & shorter stays in 2025

In 2025, hotel bookings shift as travellers favour value and shorter stays, with OTAs like Expedia and Trip.com seeing strong growth amid rising price sensitivity.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025

Marketing Technologies

Hivekind AI launches PR Agent to streamline B2B media relations

Hivekind AI launches PR Agent, an autonomous digital worker helping B2B tech firms enhance media relations with real-time communication intelligence.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025

Data Analytics

Amplitude unveils AI tool to turn feedback into clear insights

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025

Artificial Intelligence

Digital accessibility drives customer satisfaction & revenue gains

New research reveals 75% of firms see revenue growth from digital accessibility, linking it to improved user experience, customer satisfaction and brand reputation.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025

Supply Chain

Retailers face peak season losses as supply chain woes persist

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.

By Sean Mitchell • 4 min read • Mon, 17th Nov 2025

Customer Experience

Infios earns top customer praise for warehouse management again

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025

Digital Transformation

Progress Software unveils Sitefinity Agentic RAG for dynamic AI content

Progress Software launches Agentic RAG for Sitefinity, an AI-powered CMS offering dynamic, personalised web content in real time for enterprises.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025

Data Analytics

Teads unveils Predictive AI to boost ad creative impact pre-campaign

Teads launches Predictive AI to help advertisers forecast and optimise ad creative impact pre-campaign, enhancing engagement and reducing wasted spend.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025

Data Privacy

Verifymy & k-ID partner to boost online age checks for children

UK firm Verifymy teams up with k-ID to integrate email-based age checks into developer toolkit, enhancing online safety for children amid growing global regulations.

By Kaleah Salmon • 3 min read • Mon, 17th Nov 2025