Voice of the Customer stories

Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.

Constructor named sole Customers’ Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.

CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.

Illumio earns Gartner Customers’ Choice for network security microsegmentation, scoring 4.8 out of 5 with 98% willing to recommend.

Dynatrace wins dual accolades as Gartner customers’ choice and ISG Leader for observability and cloud-native security in 2025 reports.

Horizon3.ai names veteran marketer Andres Botero CMO to spearhead global expansion after a USD $100 million funding boost.

Denodo named a Leader in Gartner’s 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.

Kubus names Katie Hunt as Head of Marketing and promotes Liv Duncan to Head of HR, strengthening leadership for global growth plans.

Peer Software has been named in Gartner’s 2025 Voice of the Customer report for hybrid cloud storage, reflecting strong enterprise reviews.

ControlUp named a 2025 Gartner Customers’ Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

Synology earned a 4.7 out of 5 rating in Gartner’s 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.

Telstra Health is revolutionising Australia's healthcare landscape with digital tools addressing workforce shortages and inequities, according to Jennifer Beer.

Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

Medallia has been named a Leader in Forrester's Q4 2024 Customer Feedback Management Solutions evaluation, achieving top scores in key categories.

NICE has been recognised as a Customers’ Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

SentinelOne’s Singularity Platform has been rated among the top in Gartner’s report, with 95% of users recommending it for enterprise security.

Radware is recognised as a Strong Performer in Gartner’s 2024 WAAP report, with 99% of customers recommending its services.

Kissflow earns a spot in Gartner’s 2024 report in the Established Quadrant for Low-Code Platforms, gaining praise for user-friendly features and strong support.