Voice stories
8x8 wins Gold for Engage at New York design awards
Last week
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
Cox Business launches AI contact centre with RingCentral
This month
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crm
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uc
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digital transformation
Cox Business rolls out RingCentral-based AI contact centre offering with virtual agents, omnichannel tools and CRM links for businesses of all sizes.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Sinch & Lovable ally to embed comms in AI software
Fri, 27th Feb 2026
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saas
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devops
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digital transformation
Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.
Newo.ai, IONOS launch AI receptionist for small firms
Fri, 16th Jan 2026
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digital transformation
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cx
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martech
Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.
SquadStack.ai unveils autonomous AI agent to boost sales at scale
Fri, 15th Aug 2025
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devops
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cx
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martech
SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.
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GTT appoints Edward Morche as CEO to Strengthen Network Security Services
Fri, 6th Oct 2023
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uc
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cx
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martech
GTT appoints experienced telecom exec as CEO, strengthening their managed network security services for multinational clients.
Tait targets global utilities market after Kiwi success
Tue, 11th Feb 2014
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tait communications
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voice
After its success with a Canterbury utility's DMR network, Christchurch-based Tait Communications is now setting sights on the global utilities market.