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8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Sinch & Lovable ally to embed comms in AI software
Software-as-a-Service

Sinch & Lovable ally to embed comms in AI software

Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Newo.ai, IONOS launch AI receptionist for small firms
Digital Transformation

Newo.ai, IONOS launch AI receptionist for small firms

Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
NiCE moves AOK Bayern contact centre to EU sovereign cloud
Data Protection

NiCE moves AOK Bayern contact centre to EU sovereign cloud

More than 4.5 million Bavarian insurers should see faster service as AOK Bayern shifts its contact centre to NiCE's EU sovereign cloud.

By Sean Mitchell • 4 min read • Wed, 14th Jan 2026
SquadStack.ai unveils autonomous AI agent to boost sales at scale
DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Twilio honours 16 startups in 2024 AI Searchlight Awards
Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Symbio launches AI-based Scam Shield to tackle scam calls
Data Analytics

Symbio launches AI-based Scam Shield to tackle scam calls

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

By Catherine Knowles • 2 min read • Thu, 17th Oct 2024
Yellow.ai launches VoiceX to transform voice interactions
Customer Relationship Management

Yellow.ai launches VoiceX to transform voice interactions

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

By Catherine Knowles • 4 min read • Fri, 20th Sep 2024
Proofpoint launches AI-driven Digital Communications Governance solution
Unified Communications

Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
Transmit Security report reveals rise in AI-driven fraud scams
Unified Communications

Transmit Security report reveals rise in AI-driven fraud scams

Transmit Security's latest report reveals a surge in AI-driven fraud scams, highlighting dark web marketplaces and tools like FraudGPT that empower even novice fraudsters.

By Shannon Williams • 3 min read • Wed, 31st Jul 2024
Sinch named leader in Gartner Magic Quadrant for CPaaS
Cloud Services

Sinch named leader in Gartner Magic Quadrant for CPaaS

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

By Kaleah Salmon • 2 min read • Fri, 19th Jul 2024

Stories from Other Regions

Voice stories

UK businesses adopt RCS & AI for customer messaging
Data Analytics

UK businesses adopt RCS & AI for customer messaging

Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.

By Sean Mitchell • 3 min read • Thu, 16th Apr 2026
India's first AI-powered voicebot platform is launched by Agrim
Robotics

India's first AI-powered voicebot platform is launched by Agrim

Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.

By Catherine Knowles • 3 min read • Sun, 5th Jan 2025
Vertel completes major network upgrade for Icon Water in ACT
Network Infrastructure

Vertel completes major network upgrade for Icon Water in ACT

Vertel completes major upgrade for Icon Water's network, debuting Airbus Agnet MCx in Australia for secure, 99.99% available communications.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Tollring extends partnership with Dstny in new three-year deal
Unified Communications

Tollring extends partnership with Dstny in new three-year deal

Dstny renews its partnership with Tollring through a new three-year contract, introducing Tollring's latest call recording solution to its European service providers.

By Kaleah Salmon • 2 min read • Thu, 27th Jun 2024