Virtual Assistant Stories

American Stories

Virtual Assistant stories

Corpay launches Agent Card for AI business payments

Approved AI agents can now create controlled virtual cards for company spending, targeting procurement, travel and advertising workflows.

By Karen Joy Bacudo • 3 min read • Last month

Fintech

Bank of America adds AI to EricaAssist for faster calls

Call-centre staff at the bank are handling enquiries nearly a minute faster as new generative AI prompts cut call times and speed up guidance.

By Karen Joy Bacudo • 3 min read • Last month

Global Stories

Virtual Assistant stories

Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Last month

AI Ethics & Governance

OpenAI launches GPT-Live for ChatGPT Voice globally

ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

OpenAI expands ChatGPT scheduled tasks with new hub

ChatGPT users can now manage reminders and recurring checks from a single sidebar page, as OpenAI folds Pulse into scheduled tasks.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

AI saves workers 11 hours, but botsitting eats gains

Despite productivity gains, workers are losing much of AI's time savings to checking, fixing errors and juggling multiple tools.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 17th Jun 2026

Digital Transformation

G-P launches AI platform for global hiring workflows

The platform is aimed at HR teams seeking faster cross-border hiring and lower compliance risk across more than 180 countries.

By Sean Mitchell • 4 min read • Wed, 10th Jun 2026

Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • Sat, 6th Jun 2026

Data Protection

Microsoft launches Scout personal agent for 365 work

The new tool can schedule meetings, flag delays and act within existing permissions as Microsoft pushes autonomous software into everyday office apps.

By Sean Mitchell • 3 min read • Fri, 5th Jun 2026

Manufacturing

Siemens launches Intelligence Centre X for industrial AI

The new software aims to move industrial AI beyond pilots by tying together data, workflows and governance for faster operational decisions.

By Sofiah Nichole Salivio • 4 min read • Fri, 5th Jun 2026

Generative AI

Google unveils Gemini Spark agent & Omni video model

Growth to more than 900 million monthly users underscores Google's push to make Gemini a persistent AI assistant, not just a chatbot.

By Mark Tarre • 3 min read • Thu, 21st May 2026

Stories from Other Regions

Virtual Assistant stories

Data Protection

Amazon rolls out Alexa+ in Australia via Early Access

Non-Prime users will face an AUD $29.99 monthly fee once Amazon's upgraded voice assistant moves beyond Early Access in Australia.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Constructiv & Duda launch AI lead-routing websites

Missed construction enquiries could fall as supplier sites now redirect unanswered leads to verified rivals within seconds, cutting delays and lost work.

By Mark Tarre • 4 min read • Last week