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AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Unlimited & Themis unveil AI tool for bank complaints
Fintech

Unlimited & Themis unveil AI tool for bank complaints

Unlimited and Themis launch Complaints AI to help banks automate complaint analysis, spot emerging risks and meet tightening regulation.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Inference-as-a-service is the secret sauce behind a new breed of AI companies
Private Cloud

Inference-as-a-service is the secret sauce behind a new breed of AI companies

Inference-as-a-service is slashing GPU and cloud costs, powering a rapid boom in Australia and New Zealand's next wave of AI innovators.

By Petar Bielovich General Manager - Data and Analytics and Diego Nievas Chief Technology Officer – Managed Services • 5 min read • Thu, 26th Feb 2026
DSi Compliance hires David Whipple to drive US growth
Software-as-a-Service

DSi Compliance hires David Whipple to drive US growth

DSi Compliance taps former police captain David Whipple to spearhead North American growth and expand DS-Keywords in US law enforcement.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
Snowflake, OpenAI agree USD $200m enterprise AI deal
Software-as-a-Service

Snowflake, OpenAI agree USD $200m enterprise AI deal

Snowflake strikes USD $200m deal to embed OpenAI models across its data platform, promising native AI tools for 12,600 enterprise customers.

By Sofiah Nichole Salivio • 5 min read • Tue, 3rd Feb 2026
AI to transform qualitative research into measurable data
Data Analytics

AI to transform qualitative research into measurable data

Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.

By Sean Mitchell • 3 min read • Mon, 2nd Feb 2026
SAS forecasts agentic AI to transform banking by 2026
Digital Transformation

SAS forecasts agentic AI to transform banking by 2026

SAS predicts agentic AI will run core banking by 2026, reshaping trust, fraud defences, climate risk and quantum-powered decision making.

By Sofiah Nichole Salivio • 10 min read • Tue, 13th Jan 2026
Teradata & AWS enhance AI integration with VantageCloud
Data Analytics

Teradata & AWS enhance AI integration with VantageCloud

Teradata has unveiled a partnership with Amazon Web Services to accelerate generative AI deployment, offering over 60 use-cases for enterprises.

By Melania Watson • 2 min read • Wed, 4th Dec 2024
SAS named leader in AI/ML platforms by Forrester report
Data governance

SAS named leader in AI/ML platforms by Forrester report

Forrester has named SAS a leader in AI/ML platforms in its Q3 2024 report, lauding its robust, user-friendly tools for next-gen AI/ML applications.

By Sean Mitchell • 2 min read • Thu, 5th Sep 2024
Medallia named strong performer in Forrester Wave report
Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024

Stories from Other Regions

Text analytics stories

Christchurch AI platform Caitlyn shines at AWS re:Invent
Software-as-a-Service

Christchurch AI platform Caitlyn shines at AWS re:Invent

Christchurch-built AI platform Caitlyn stars at AWS re:Invent, showcasing secure, explainable enterprise search for sensitive data.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025
Singapore Airlines taps Qualtrics' AI to boost customer insight
Data Analytics

Singapore Airlines taps Qualtrics' AI to boost customer insight

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
AI adoption surges in financial sector, says Vesper study
Data Analytics

AI adoption surges in financial sector, says Vesper study

Vesper Technologies reports that 84% of financial firms now use AI, driven by competitive pressure, with spending on AI hardware set to rise significantly.

By Sean Mitchell • 2 min read • Tue, 22nd Oct 2024