Service level agreement (SLA) stories

Assurix launches a real-time trustmark for MSPs, enabling continuous verification of security and service standards via live operational data integrations.

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

Fluent Commerce partners with Intelo.ai to integrate AI agents into its order system, boosting efficiency and cutting costs amid rising US tariffs.

Rimini Street has joined the US GSA Schedule, enabling government agencies to save up to 50% on Oracle, SAP and VMware support services.

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

The States of Guernsey has awarded Apogee a £1.3 million per year, five-year contract to supply IT hardware and support under a new multi-vendor model.

Australian data centres, valued at US$6.81 billion in 2024, cut costs and boost efficiency by adopting high-capacity HDDs to manage surging AI and cloud data.

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

SentinelOne has launched its Singularity AI SIEM on AWS Marketplace, enabling customers to boost threat detection and response with AI-powered security tools.

HPE unveils new AI-ready CX 10K switches and WiFi 7 access points, boosting enterprise networking performance and security for AI and IoT workloads.

Arctic Wolf launches Incident360 Retainer, blending proactive readiness with full incident response, promising up to 70% savings on major cyberattack recovery costs.

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

Checkmarx integrates its Application Security Posture Management into IDEs, enhancing developer experience by streamlining vulnerability management and boosting AppSec efficiency.

Percona has unveiled enterprise support for Valkey, an open-source alternative to Redis, following major industry shifts towards restrictive licensing.

Speedcast has surpassed the sale of 10,000 Starlink kits, marking a significant milestone in their connectivity solutions for enterprise and maritime sectors.

HPE expands its AI-powered network management solution, HPE Aruba Networking Central, adding new AI capabilities and third-party monitoring integration.

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.

Jakarta's high-tier data centre, Bitera, begins services following successful Level 5 commissioning tests, promising premium reliability, security, and eco-friendly practices.

Hitachi Vantara partners with Cisco to integrate its storage products with Cisco technologies, becoming a leading data centre and hybrid cloud provider.