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Service Cloud Stories - Page 4

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Service Cloud stories

Zerto accelerates hybrid cloud resilience with new disaster recovery tech
Virtualisation

Zerto accelerates hybrid cloud resilience with new disaster recovery tech

Zerto introduces Microsoft Azure bi-directional replication, faster AWS recovery, and new analytics capabilities with the release of ZVR 5.5.

By Julia Gabel • 3 min read • Thu, 24th Aug 2017
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Customer Relationship Management

Salesforce Service Cloud goes next-gen with mobile apps & learning platform

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

By Sara Barker • 3 min read • Mon, 31st Jul 2017
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Unified Communications

Bluewolf announces new AI telco Salesforce solution to deliver better CX

Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.

By Kai Ping Lew • 3 min read • Wed, 7th Jun 2017
Breaking down cloud computing and its nuances - Gartner
DataCentre infrastructure

Breaking down cloud computing and its nuances - Gartner

Cloud computing is often thought of as one technology, but organisations should consider which type of cloud computing is the most effective.

By Staff Writer • 3 min read • Fri, 12th May 2017
Japan: Salesforce gets bigger with opening of second data center
Customer Relationship Management

Japan: Salesforce gets bigger with opening of second data center

Salesforce expands its footprint in Japan with a new data centre in Kobe, enhancing its services following significant growth in the Asia-Pacific region.

By Julia Gabel • 2 min read • Wed, 19th Apr 2017
Salesforce to play 'key role' in Vocus' new Aussie strategy
Customer Relationship Management

Salesforce to play 'key role' in Vocus' new Aussie strategy

Salesforce and Vocus sign multi-million-dollar deal to enhance customer experience for Australia's telecom sector.

By Sam Worthington • 2 min read • Fri, 31st Mar 2017
Salesforce to establish local infrastructure in Sydney
Customer Relationship Management

Salesforce to establish local infrastructure in Sydney

Salesforce boosts Aussie presence with new Sydney-based infrastructure on AWS, eyeing local service enhancement.

By Sean Mitchell • 2 min read • Tue, 21st Mar 2017
IBM & Salesforce reveal global AI partnership
Data Analytics

IBM & Salesforce reveal global AI partnership

IBM and Salesforce team up to provide AI-powered solutions for customer engagement, combining Watson and Einstein.

By Sam Worthington • 2 min read • Wed, 8th Mar 2017
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Customer Relationship Management

Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

By Sara Barker • 3 min read • Wed, 14th Dec 2016
The Top 9 communications tools for Salesforce
Unified Communications

The Top 9 communications tools for Salesforce

Boost Salesforce connectivity with our definitive guide to the best comms tools from Dreamforce, featuring game-changing apps like eSignLive.

By Sean Mitchell • 6 min read • Tue, 22nd Nov 2016
Radical new features in the latest update to Salesforce
Customer Relationship Management

Radical new features in the latest update to Salesforce

With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.

By Sean Mitchell • 2 min read • Fri, 21st Oct 2016
The cloud tool that is transforming the construction sector
Document Management

The cloud tool that is transforming the construction sector

Revolutionary Aussie cloud platform Aconex streamlines construction chaos, propelling tech uptake in the global build sector.

By Sean Mitchell • 2 min read • Wed, 5th Oct 2016
The eight product lines that make up Salesforce
Customer Relationship Management

The eight product lines that make up Salesforce

Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.

By Sean Mitchell • 3 min read • Tue, 4th Oct 2016
Salesforce Einstein: How this new AI platform will transform your CRM
Customer Relationship Management

Salesforce Einstein: How this new AI platform will transform your CRM

Salesforce has brought in the power of Einstein with its new AI platform that's about to make CRM much more intelligent.

By Sara Barker • 4 min read • Mon, 19th Sep 2016
Amazon primed for domination as Q2 revenue climbs rapidly
Hyperscale

Amazon primed for domination as Q2 revenue climbs rapidly

Amazon's second quarter 2016 financial results are strong as ever, with a 42% increase in operating cash flow and a 31% increase in net sales.

By Sara Barker • 2 min read • Mon, 1st Aug 2016
Salesforce's new and unified App Cloud Mobile solution is open to all users
Data Analytics

Salesforce's new and unified App Cloud Mobile solution is open to all users

Salesforce App Cloud Mobile is the new one-stop mobile solution from Salesforce that offers developers a choice of approaches.

By Michael Azoff • 2 min read • Fri, 24th Jun 2016

Stories from Other Regions

Service Cloud stories

Behind the STRATUS project: The security researchers on a mission to bring data control back to users
Data Protection

Behind the STRATUS project: The security researchers on a mission to bring data control back to users

Users trust that cloud providers to keep data safe, but they don't know what happens to data once it's in the cloud.

By Sara Barker • 2 min read • Wed, 5th Jul 2017
Zettagrid deploys Microsoft Office 365 in shared cloud environment
Microsoft

Zettagrid deploys Microsoft Office 365 in shared cloud environment

Zettagrid, a self-service cloud computing platform, has just announced it's been authorised by Microsoft to enable customers to deploy Office 365.

By Sam Worthington • 2 min read • Thu, 7th Jul 2016