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Service Cloud stories
Salesforce says AI to run 50% of customer service cases by 2027
Tue, 18th Nov 2025
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digital transformation
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cx
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martech
Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Salesforce & Google enhance AI with expanded partnership
Tue, 25th Feb 2025
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data analytics
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digital transformation
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cx
Salesforce and Google have expanded their partnership to enhance AI capabilities, integrating Gemini models with Agentforce for improved customer interactions.
Salesforce introduces Einstein Copilot, a customisable AI assistant
Wed, 28th Feb 2024
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crm
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data analytics
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martech
Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.
Latest VMware cloud management updates focus big on automation
Thu, 20th Aug 2020
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virtualisation
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devops
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it automation
VMware adds AI and self-driving features to its vRealize cloud management portfolio, supporting DevOps principles and automation.
NTT Coms overhauls Enterprise Cloud for hybrid world
Mon, 7th Mar 2016
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devops
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hyperscale
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iaas
NTT Communications has revamped its Enterprise Cloud offering, adding OpenStack and Cloud Foundry to 'accelerate digital transformation'.