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American Stories

Retail stories

Amazon Prime tops US loyalty rankings, study finds
Customer Experience

Amazon Prime tops US loyalty rankings, study finds

Rewards are now swaying 91% of US shoppers to buy again, with Amazon Prime, Walmart+ and Starbucks Rewards topping loyalty rankings.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Retail stories

Metal Slug MINI Robots launch in Australia, New Zealand
Gaming

Metal Slug MINI Robots launch in Australia, New Zealand

Fans in Australia and New Zealand can pre-order the retro gaming robots now, with the full collector's set priced at AUD $349.

By Joseph Gabriel Lagonsin • 4 min read • This month
Friendly fraud drives up merchant costs, report finds
Customer Relationship Management

Friendly fraud drives up merchant costs, report finds

Merchant prices are being pushed higher as friendly fraud and chargeback costs intensify, with more than 83% reporting rises over three years.

By Joseph Gabriel Lagonsin • 4 min read • This month
Endava & Wiz partner on AI cloud security services
Digital Transformation

Endava & Wiz partner on AI cloud security services

Enterprise AI roll-outs will get closer monitoring as Endava adds Wiz tools to spot cloud risks earlier across multi-cloud systems.

By Joseph Gabriel Lagonsin • 3 min read • This month
Workers still turn first to voice, Mitel survey finds
Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • This month
AI platforms split on beauty brand recommendations
Personalisation

AI platforms split on beauty brand recommendations

Consumers may see very different beauty brand suggestions depending on which AI assistant they ask, a study has found.

By Joseph Gabriel Lagonsin • 4 min read • This month
Google Cloud unveils AI updates on standards & security
Data Protection

Google Cloud unveils AI updates on standards & security

Enterprises may gain safer, more portable AI deployments as Google Cloud adds an open knowledge standard, Apple privacy work and Claude availability.

By Mark Tarre • 5 min read • This month
Google opens BigQuery conversational analytics to users
Data Analytics

Google opens BigQuery conversational analytics to users

Businesses can now query BigQuery in plain English, with Google adding audit trails, access controls and scheduled AI analyses.

By Sean Mitchell • 4 min read • This month
Financeit seals C$201 million first home loans ABS deal
Fintech

Financeit seals C$201 million first home loans ABS deal

The deal lifts Financeit's annual loan funding capacity to about C$2.5 billion as it seeks to expand home improvement lending.

By Karen Joy Bacudo • 3 min read • Last month
Bir names Lukasz Szczepanski as Birmarket Chief Executive
Digital Transformation

Bir names Lukasz Szczepanski as Birmarket Chief Executive

The hire signals Bir's push to expand online retail in Azerbaijan, where eCommerce still makes up about 3% of sales.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Retail stories

Amazon Australia launches seven-day Prime Day sale
eCommerce

Amazon Australia launches seven-day Prime Day sale

Australian shoppers facing tighter budgets are being drawn to Amazon's biggest annual discount event, which covers hundreds of thousands of items.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Motorola launches seven smartphones in New Zealand
5G & Beyond

Motorola launches seven smartphones in New Zealand

Buyers in New Zealand gain a wider choice of Motorola handsets, with seven new models spanning entry-level 5G phones to a NZD $3,499 foldable.

By Sean Mitchell • 4 min read • Last week
Australians time purchases around Amazon Prime Day
eCommerce

Australians time purchases around Amazon Prime Day

Cost-of-living pressures are pushing Australians to delay buys, with 80% waiting for major sales events and Prime Day shaping decisions.

By Mark Tarre • 3 min read • Last week
Five AI firms feature in UK's fastest-growing businesses
Digital Transformation

Five AI firms feature in UK's fastest-growing businesses

AI specialists are still a minority, but their rapid sales growth signals Britain's scale-up market is broadening beyond traditional sectors.

By Sean Mitchell • 4 min read • This month
UK to allow digital ID apps for alcohol age checks
Data Protection

UK to allow digital ID apps for alcohol age checks

Certified apps could spare shoppers from carrying passports or driving licences as the UK moves to widen alcohol age checks from autumn 2026.

By Sofiah Nichole Salivio • 4 min read • This month
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • This month
India leads on tech optimism, Assurant report finds
Digital Transformation

India leads on tech optimism, Assurant report finds

Trust in AI and connected devices is helping lift device sales, while service gaps are pushing Indian buyers towards protection plans.

By Joseph Gabriel Lagonsin • 4 min read • This month