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Process automation stories

AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • This month
F5 integrates AI Guardrails into MuleSoft Agent Fabric
Software-as-a-Service

F5 integrates AI Guardrails into MuleSoft Agent Fabric

Businesses using AI agents can now inspect prompts and responses inline, as F5's guardrails plug into MuleSoft's Agent Fabric.

By Sean Mitchell • 4 min read • This month
Yokogawa signs BuyCo deal to widen supply chain reach
Software-as-a-Service

Yokogawa signs BuyCo deal to widen supply chain reach

Materials manufacturers could cut transport costs and emissions as Yokogawa adds BuyCo's container shipping software to its industrial offering.

By Joseph Gabriel Lagonsin • 4 min read • This month
When IT fails in manufacturing, the whole supply chain pays
Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • This month
GK Software launches retail AI framework GK Agentic
Hybrid Cloud

GK Software launches retail AI framework GK Agentic

It aims to cut costs and complexity for large retailers by letting staff use AI agents on existing devices and approved internal data.

By Joseph Gabriel Lagonsin • 4 min read • This month
Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • This month
Yooz passes 7,000 customers on record H1 2026 usage
Software-as-a-Service

Yooz passes 7,000 customers on record H1 2026 usage

Rising demand for finance automation helped Yooz hit record platform usage in H1 2026, with its customer base topping 7,000 worldwide.

By Karen Joy Bacudo • 3 min read • This month
Altimetrik wins AWS generative AI specialisation
Digital Transformation

Altimetrik wins AWS generative AI specialisation

Enterprises want production-grade AI with stronger governance, and AWS validation may help Altimetrik win more deployment work.

By Joseph Gabriel Lagonsin • 4 min read • This month
Mambu launches Intelligent Core for agentic banking AI
Software-as-a-Service

Mambu launches Intelligent Core for agentic banking AI

Banks could use the new platform to automate routine tasks and speed decisions, but only within strict guardrails and audit trails.

By Joseph Gabriel Lagonsin • 4 min read • This month
Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • This month
Conexiom launches AI-native Relay for order automation
Software-as-a-Service

Conexiom launches AI-native Relay for order automation

Manufacturers and distributors could cut manual retyping as the system handles messy orders from emails, notes and images, with visibility controls.

By Joseph Gabriel Lagonsin • 4 min read • This month
Appian honours Accenture, Deloitte & others in APJ
Digital Transformation

Appian honours Accenture, Deloitte & others in APJ

Public sector agencies and enterprises in Asia Pacific and Japan are using Appian partners to speed up workflows and cut manual work.

By Sean Mitchell • 4 min read • This month
Boomi names APAC customer innovation award winners
Manufacturing

Boomi names APAC customer innovation award winners

The honours underline rising demand for data and integration tools as utilities, retailers and universities tackle ageing systems and automation pressure.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Process automation stories

Stonegate Farmers picks Version 1 for tech overhaul
Agricultural Technology

Stonegate Farmers picks Version 1 for tech overhaul

The egg producer aims to give staff faster access to data and improve resilience as it modernises a heavily customised Oracle JD Edwards system.

By Sofiah Nichole Salivio • 3 min read • This month
IMP Software launches finance platform for schools
Software-as-a-Service

IMP Software launches finance platform for schools

The new system aims to spare education finance teams month-end corrections by aligning spending with budgets from the outset.

By Karen Joy Bacudo • 5 min read • This month
CloudClevr buys Flow AI to expand digital services
Document Management

CloudClevr buys Flow AI to expand digital services

The deal adds about GBP £8 million in revenue and 90 staff, giving customers wider access to automation, data and AI services.

By Joseph Gabriel Lagonsin • 4 min read • This month
HEB Construction automates tender CVs with Boomi AI
Digital Transformation

HEB Construction automates tender CVs with Boomi AI

Tender teams at HEB Construction now save hours per bid after AI turned scattered staff records into tailored CVs and bios.

By Sean Mitchell • 4 min read • This month
Emburse launches Spend in Australia for finance teams
Software-as-a-Service

Emburse launches Spend in Australia for finance teams

Finance teams in Australia can now track expenses in real time without swapping cards, as Emburse extends Spend beyond the US.

By Karen Joy Bacudo • 3 min read • This month