Pegasystems stories
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Martech expert reveals the 'customer decisioning blueprint'
Thu, 18th Dec 2025
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data analytics
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digital transformation
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cx
Martech guru shares a customer decisioning blueprint to tame AI, data and channels, ushering in autonomous, truly intelligent marketing.
Rohit Ghai named Chief Executive Officer as Barracuda enters new era
Wed, 24th Sep 2025
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saas
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firewalls
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advanced persistent threat protection
Barracuda appoints Rohit Ghai as CEO, ushering a new era after Hatem Naguib's tenure marked by growth and innovation in cybersecurity.
Pegasystems unveils fabric to unify enterprise AI automation
Tue, 3rd Jun 2025
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digital transformation
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rpa
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ai
Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.
Legacy tech & technical debt threaten modernisation goals
Tue, 3rd Jun 2025
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digital transformation
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cx
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martech
Technical debt and legacy systems stall tech modernisation at global firms, with 68% citing them as barriers to adopting AI and newer technologies.
Pegasystems launches AI agents for finance sector control
Wed, 14th May 2025
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rpa
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ai security
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risk & compliance
Pegasystems has launched Pega Predictable AI Agents, designed for regulated sectors like finance and insurance to ensure transparency and control in AI deployment.
Most firms unprepared for GenAI surge despite competitiveness
Thu, 24th Apr 2025
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digital transformation
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cx
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martech
A global study reveals 60% of multinational firms lack confidence in their data readiness to harness generative AI's business value despite its potential.
Survey shows outdated tech frustrates UK & US consumers
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.
Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
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digital transformation
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rpa
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ai
Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
Workers cautious about AI despite increased utilisation
Thu, 23rd Jan 2025
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saas
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ai
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agentic ai
A new study reveals that while 58% of workers in the US and UK are using agentic AI, concerns over its quality and emotional intelligence remain high.
Pegasystems launches AI-enhanced solution for bank disputes
Thu, 12th Dec 2024
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
AI adoption grows despite challenges in Australian businesses
Thu, 13th Jun 2024
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edutech
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genai
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ai
A new report by Pegasystems reveals that 96% of Australian businesses are adopting AI, yet only a mere 4% feel adequately prepared for its seamless integration.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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crm
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uc
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Artificial intelligence is here to disrupt industries. Are we ready?
Wed, 18th Jul 2018
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crm
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digital transformation
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martech
AI adoption in Australian businesses is lagging behind the US and China, but starting small can lead to big results.
Consumers confused about AI, businesses must adapt, survey finds
Fri, 7th Apr 2017
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ai
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pegasystems
Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.